AvenueReviews of avenue.com

Ordered next day delivery for $40.00 on 12/18 for my mother in laws birthday on 12/23. I didn't receive the shoes until 12/26 - after Christmas. Called various times for tracking number and offshore reps could not even confirm the date of delivery. Attempted to return the item but would be charged 10.99 to return and my original shipping costs would not be reimbursed. The box looked like it had been through an assembly line. Had a hole in the shoe box. I decided to keep the item b/c it wasn't worth sending back for only $20.00, driving to a store and paying for a return. I will NEVER order from this store again. It's a shame as The Avenue once had quality clothing & good reputation. Cautioning all buyers to beware of ordering from the online store.

Bestellung am 14.12.25., angegebene Lieferzeit 5–7 Werktage. Bis kurz vor Weihnachten (23.12.25) wurde die Ware nicht einmal versendet und auf Kontaktversuch erfolgte keine Rückmeldung. Da es sich um ein Weihnachtsgeschenk handelte, habe ich den Vertrag widerrufen (am 23.12.25) und anschließend – mangels Reaktion – einen PayPal-Fall eröffnet (28.12.25). Erst daraufhin meldete sich das Unternehmen heute und „stornierte“ die Bestellung, obwohl der Widerruf bereits erfolgt war. Besonders irritierend: Statt die ausbleibende Lieferung oder fehlende Kommunikation zu reflektieren, wurde der Fokus auf den angeblich unangemessenen Ton meinerseits gelegt. Mein Fazit: Lange Wartezeit, keine proaktive Kommunikation, Reaktion erst nach PayPal-Eskalation. So stelle ich mir fairen Online-Handel leider nicht vor.

This company SUCKS I ordered 4 pairs of boots never got them They took my money right away but had to wait 21 days for my refund. I kept telling them the order never left their warehouse she said they still had to wait. I WILL NEVER EVER ORDER FROM THEM AGAIN I REALLY WANTED THOSE BOOTS $375 😐

La calidad del producto muy mala para el precio que tiene y si quieres devolverlo los gastos de envío corren a cargo del comprador, con lo cual pierdes dinero de todas todas. Como solución proponen un descuento en la próxima compra del 50%. Descuento que no usaré nunca. No recomiendo comprar aquí. Eso si, la comunicación es bastante fluida pero imposible llegar a un acuerdo

Avenue shipped my order to an incorrect address. When I called to try to resolve they said they couldn't. I contacted the shipping carrier FedEx and they said they could easily resolve if Avenue the Vendor who shipped the product contacts them to remove the shipping restrictions they placed on the package. I called Avenue back with this simple solution and they refused stating there is nothing they can do. I said ok, so this package will just be delivered to a random adress and that is that? You can ask for a refund. I said how am I supposed to refund this package is being delivered to some random person - i will never receive the pacakge. I asked them again to simply call FedEx that FedEx stated they can easily hold the package if the vendor gives approval so that I the customer can then work with FedEx to ship the package to the correct address. The represenative still refused. I stated ok so basically you have no solution. She said they don't. I asked to speak to a supervisor she said all supervisors are too busy. I said I will wait on the phone with you until you are able to get one that is available. She said I can't wait on the phone with you I am too busy with other customers. I stated I am your customer and you will continue to serve me until we get to a resolution or you connect me with a supervisor. I ended up calling FedEx three way on the phone. FedEx and the representative were both on the line. FedEx explained they could remove the shipping restrictions to resolve my issue but I needed to hang up so they can proceed to work with the Vendor Avenue's representative to do so. I called FedEx back and they stated Avenue's representative hung up on them. So there you go - don't buy from a company that has the worst customer service ever. I identified the solution for them, and the solution was simple, yet they refused to take the very small action to solve

Avenue WAS the gold standard for plus size clothing. I pretty much live in jeans + tshirts. I never had to second guess it when I bought a haul online from Avenue. Every now and then I'd have to go to a wedding or something. Plus size people are NOT consistently sized, so having a brick and mortar place to try on stuff to figure out what works was a major help. I get that brick and mortar stores are dying, so even though I was disappointed, I was confident I could rely on the DECADES of reliable quality and sizing. WRONG. It's one thing to drop physical stores. It's another to exploit the brand loyalty of Avenue customers. Since the acquisition, there is NO consistency in sizing. The quality has disintegrated (much like their clothing now does). Then, adding insult to injury, they make it EXPENSIVE and difficult to return. And the emails.... OH MY GOD!!! 3 emails a day. They offer an alternative to Unsubscribing - limit emails to 1 per week. That did nothing. Fine... Unsubscribe. That didn't work either. I emailed unsubscribe [at] fbbrands [.com] to tell them that I really didn't want to block their emails (residual brand loyalty and a faint hope that one day they'll be better) but that if they didn't stop spamming me, blocking would be the only option. STILL no result. It breaks my heart to have to block them but they've made it impossible to stay open to the possibility that they'll ever be worthwhile again.

The clothing is poorly made with poor quality. The sizes are not accurate, and you need to order at least 1, if not 2 sizes smaller, but it varies so it is difficult to buy clothes. The clothing is significantly overpriced for the quality.

Don’t Shop here it’s a rip off they should be reported to bbb. Amazon is much better! Paid Altogether $70 for some ankle boots including shipping. The boots were to small and narrow which i ordered a double wide. They offered a $53 for refund on their gift card and a cash refund of $33 to my bank card. The boots were $50. Ain’t no way. However i emailed them i was unsatisfied and that i wanted my cash refund for boots instead of a credit and more than $33. After 4calls after email to confirm my wants they finally sent my $53. I edited this report however im just wondering how many people they got without paying them back the correct amount for their refund….o well good luck shopping