AvenueReviews of avenue.com

I have shopped at this retailer for years. The most recent order I placed never arrived, so I contacted customer service. Apparently shipping failed to put my suite number in the mailing label so it was returned - TWICE. I received a refund for the merchandise MINUS SHIPPING COSTS. When I asked for a refund of the shipping I was told it would be issued in 3-5 business days. When that refund was NOT RECEIVED after 12 days, I contacted Customer Service again only to be told their records indicate a refund to my PayPal, which my PayPal never received and I confirmed as much with PayPal. Avenue customer service response: Sorry, have a good day.

Avenue deserves a zero. Their customer service is horrible and their return policy should be named “how to go out of business because you extort your customers.” Avenue shipped the wrong size, but to get the right size I would have to return the item and get a gift card or pay $10.99 to get a refund.Crooks!

I tried to place an order in 10/13 and my order declined but Avenue still placed a $225.82 hold on my bank account. I called spoke with a representative who told me the hold would be released in 24 hrs and I can place another order and it would be fine. So Tuesday 10/14 I placed another order and the exact same thing happened my order was declined and the Avenue placed a hold of $221 on my bank account. I called Avenue they could not explain why the holds were placed or why no orders were actually created. I called every day including today 10/16 and no one has explained anything and my bank can not put my money back into my account until FBB Avenue releases the hold! Over $400 pending in my account with no explanation.

Leider muss ich sagen, dass alles mit Avenue am Ende nur noch eine Enttäuschung war. Der Kundenservice war ganz nett und gewillt, aber alles drumherum war eine einzige Katastrophe. Ich werde dort in Zukunft auch nicht wieder bestellen, obwohl die Sachen ganz schön sind.

I've got my order 12 days after payment-not too fast, but expensive. I had to pay 10.99 shipping .The item I've got is extremely small-2-3 sizes smaller than expected! And now I have to pay 10.99 AGAIN to rerurn this piece of garbage! So they are going to charge me over $20 FOR NOTHING!

Bin total enttäuscht über meine Erfahrung mit Avenue Girls, dabei haben sie wirklich schöne und besondere Teile. Das Produkt wurde nicht verschickt und ich konnte so gerade noch von meinem Widerrufsrecht Gebrauch machen. Mehrfache Kontaktaufnahmen wurden ignoriert, erst, als ich unter einem der Beiträge kommentiert hatte, kam eine verspätete Reaktion. Sehr schade. Spiegelt aber die Erfahrungen hier wider

I ordered a £135 “popular” hat from The Avenue Label. Although my payment was taken immediately, I had zero updates for three weeks. When I realized it was stuck in customs, customer service simply told me to drive one hour to collect it myself, providing no real help or advice. After a week of back-and-forth emails with no resolution, I had no choice but to pick it up in person—and ended up paying £47.20 in import duty, VAT, and handling fees. In total, I paid £182.20 and waited one month for delivery. This has been the worst online shopping experience I’ve ever had. Despite polite-sounding emails, the customer service was utterly unhelpful and left me feeling deeply frustrated. I paid nearly £200 but received nothing that felt worth that much.

This is the worst company that I have ever ordered. I’m waiting for 02 weeks and my order hasn’t been shipped yet. No one knows why and when it will be done.