AvenueReviews of avenue.com

I bought a pair of boots for my elderly mother. I paid $61.96 total. We bought the size mom usually wears but the boots we received were way too wide. I contacted avenue to start a return. Had to pay for the shipping back and when I received my refund it was for $36.99. Buyer beware- they have a bunch of fees if you need to return an item.

Order arrived within a few days of placing it. However, buyer be ware, you have to pay for your own return postage back to AUSTRALIA. There are off shore companies that do business in the US, and the standard that I am used to, is that you get to ship back to a warehouse in the US for a nominal fee.

I placed an order online with them and after seeing no progress on the status of the order I called to cancel the order. The order was not shipped. They insisted it could not be cancelled. So they are forcing me to pay the outrageous freight cost as well as the return freight cost. I asked to escalate the call - no luck. Asked for a credit for freight - nope. Asked for them to send the return label now so I didn't have to call back - nope. Because they can't issue a return label when the order has not shipped yet. Absolute robbery.

I wish I could leave zero stars. They offer clothing that is priced around $25 and then the charge suddenly jumps to $45 as soon as you run it through PayPal. Shipping and handling should not be anywhere near that expensive, and it is a hidden and predatory style of charging. Also when I clicked "pay", there was no receipt coming up so that I could have proof of the original charge or what exactly was ordered on what day. I would not buy from them until they change their predatory behavior.

Why aren't I allowed to leave a zero star review.? Got an email from my bank saying a change was made to Avenue on my card. (I get one every time my card is charged). Wasn't my purchase. Called Avenue, they refused to do anything about it. Luckily my bank will. DO NOT ORDER FROM AVENUE. Transactions are not secure!

I’ve been shopping with them for over 20 years, maybe longer. I’ve always been plus sized and it’s been very difficult for me to find shoes that are comfortable and fit. The avenue has always been my go to place for shoes. Over the years there prices have gone up dramatically and It saddens me to say this, but their quality has fallen off. The shoes run smaller now and I’m going a width up and a size up and they are still too small. My foot is the same length it has been all my life. So my foot should not be hanging off the back or sides of the shoe. That’s the issue for me the bottom base of the shoes are not plus size, which is unfair for those that are plus size.

These guys are shady. I ordered a gift from my wife and it did not fit, so I returned the item minus the stocking fee which I expected. However shortly after that I started to see fees on my card for some reward program for 16.95 per month which I never agreed to. Checked on my card and these are manually entered in by someone at their firm without your authorization. They hope they can slide it through without you noticing their underhanded trick. Do not buy from them. I contacted my credit card and told them I never authorized payments for any reward program. I purchased a coat for my wife which did not fit and returned for less the value. I told my wife never buy from them again, they have been billing me all this time and I did not know. So they have been reported and I called the service desk and ask that they put back what they have taken and to erase my information from their records. I will be watching them and will report their shady busy tactics.

I placed an ordered on Jan 24th 2026, it said 5-7 business days. Here it is Feb 18th 2026 and still not here. I have called 3 times, the last person just told me its a shipping issues and if its not here by tomorrow to call for a refund. But also said if it comes in a week or 2 they will recharge my card, which i don't think is fair. If they can't communicate with their shipping people that's not my fault and it should be their lose, sorry not sorry. I have ordered several things in the past and when the store was available to shop at. Very disappointed in this transaction