AvenueReviews of avenue.com

I went on Avenue to look at bras and it said "your order has qualified for free shipping" click here, so I did. When I went to check out my 4 bras I used paypal-- which went to paypal and then purchased the order WITHOUT going back to the Avenue to review it. Turns out they charged me $25 for shipping 4 bras ($107 dollar order). Regular 1 week shipping. I never would have agreed to this! I called customer service and they state that the order is in process and they can't cancel it. Even though it has not been 24 hours. They can't refund the shipping because there was no free shipping code put in. The confirmation email states that I again get free shipping with this order but when I click on it, it is trying to sell me a rewards program for 16.99 a month! This all seems very purposefully misleading. I will never again spend any money on any of their brands. I advise you to be very careful when purchasing on this site or avoid it completely.

Hände weg von diesem Shop!!!! Völlig überteuerte und billige China-Ware! Betrug!

Of the 7 shoes I ordered (all the same size) 3 were too narrow. One had a weird booger on the front. The kicker is, I went to return the 3 only to discover that 1 had to be randomly shipped back a different way--and of course I have to pay for that, they don't give you a label--and also that unless I took store credit, they were deducting $ from my return. How is that even legal? NEVER buying from them again, I don't care if they're the only business on the planet that makes my size in the future.

Wow. Their customer service is beyond rude. They were sarcastic and unprofessional in their emails and said, "Just send it back to the address on the label." How would you know it's from me if you don't send some sort of receipt I can include with it? None was sent. Took WEEKS to arrive, yes they are overseas. When I said I felt they were being unprofessional, "No we weren't..." Just so aggravated with the lack of decency.

I made the mistake of purchasing something from The Avenue in January 2026. It didn't fit. To my surprise I was only able to get a store credit. I set it aside, Eventually found something to buy in March as unsubscribed from my account. I'd heard about the "Membership Rewards" program in other reviews and I was careful to deselect checkboxes auto enrolling me in a program (or so I thought). It turns out that when I made my last purchase I must have missed another checkbox because they billed me. My credit card company alerted me to a charge by FBB*AVENUE REWARD – Indianapolis, IN. I called The Avenue and they would not refund me the charge. The said I was "notified." Guess what—you aren't notified if you unsubscribed from email! They canceled my account but they did not refund the charge. Tell your friends avoid this place

Zwei BOSS-Pullover bestellt. Was ankam, war billigste Fake-Ware, verschiedene Embleme aufgebügelt, Bügelspuren auf den Pullovern, überhaupt keine eingenähten Eriketten in den Pullovern, weder Marke, noch Materialangabe oder Pflegehinweise. Mehrmals Kontaktversuch mit Fotoamgaben, etc. Keine Reaktion! Finger weg! Betrug mit Fake-Ware!!!

They are stealing peoples money, they don’t warn customers of their return policy of stealing the customer’s money, they need to do a full refund or at least just keep half of the shipment money!

Ich bestelle immer wieder gern, weil mir die Kleidung wirklich gut gefällt. Die Qualität ist in der Regel gut, wobei das ein oder andere Teil nicht ganz meinen Erwartungen entspricht. Was mir leider ein bisschen die Freude trübt, ist die Rückabwicklung: Es dauert wirklich lange, bis Rückerstattungen bearbeitet werden. Ich verstehe, dass es sich um ein kleines Unternehmen handelt, aber mehrere Wochen warten zu müssen, ist schon etwas frustrierend.