Zac
No documentation or customer service included as part of $4K sale
Received equipment -- no bill of sale, no manual, no inspection report, no documentation of any kind included in the box on a ~$4K sale. Purchased "deployment/installation" service. Had to follow up after receiving equipment, at which point repeated inquiries did not result in anyone who was aware of what that service included or offered. After several weeks, I was able to obtain a refund, which I was grateful for. I purchased an expensive server, which has complex requirements and options. I was not able to reach anyone to talk through my purchase. Basically just customer service reps that could point to the website with available options, or reference my receipt to what I purchased. Would have been nice to have someone available to talk through the technical details with.
Response from Aventis SystemsDec 4, 2018
Hello Zac, Our sincere apologies for the negative experience you had working with us. It appears your issues were addressed directly by Aventis System's CEO Hesam Lamei and resolved. If you have any other questions or concerns with your purchase you can email [email protected]. We hope that in the future you will give us another chance to deliver the exceptional customer service we strive for in our company mission. Thank you for your business, Aventis Systems Team 1.855.283.6847