aveloair.comReviews of aveloair.com

If I could give a "0" Star, I definitely would!! Worst customer service. This airline does not tell you at the time of purchase/point of sale that their tickets are NON-REFUNDABLE. The only way to find this information is by doing research beforehand. Shady business practice not to have this identified upfront. Once booked, you only have 24 hrs to cancel and receive a full cash refund. After that, your hard earned money is gone. Turned into a travel voucher to fly WITH THEM! They don't have many places they fly to and from. Further, you cannot sell these travel funds to a third party nor purchase tickets in another party's name. Who would ever purchase tickets from this airline again is beyond me! Save yourself time and aggravation and JUST DON'T DO IT!! There are better and larger airlines out there with more flights available, better customer service and refund policies.

I was booked on the flight from Palm Springs, CA to Santa Rosa, CA on December 27th. After I checked my bag I got stuck in the TSA line and missed my flight. (My fault). I flew on another carrier and went to the Santa Rosa airport immediately to retrieve my bag. I was told it wasn’t there. I filed a claim and after about 8 days was told my bag was lost.On February 27th, I received an e- mail stating my bag was at the Santa Rosa airport. My happiness was short-lived when I discovered four items had been stolen from it. Since I missed the plane it’s doubtful I’ll receive any compensation, but I just want to warn any future passengers that some of Avelo’s employees are thieves and beware.

Terrible service with even more unpleasant crew. Everything was awful and I cant believe people will get tricked into flying this service for such unacceptable standards. Have fun with the worst experience if you fly Avelo and make sure to kick yourself in the ass afterwards cause that’ll be the best part of this flight.

Avelo had changed our return flight from an evening flight to a same day morning flight ( for no apparent reason other than their convenience), which screwed up the last couple of days of our road-trip from LA to Sedona and back. Instead of spending our night in Joshua Tree, we spent it in a hotel in Burbank so we could make our flight to Arcata in the morning. They offered us credits of $25 per person for the inconvenience. The problem was that they couldn’t seem to email the vouchers to us. We’d spoken to them numerous times and the reps at customer service attempted to send the vouchers numerous times, but they didn’t show up in our inboxes or junk mail. Avelo has no problem sending promos to our emails on a DAILY basis, emailing us to remind us to check in for our flights, and to inform us our flight had been changed. It’s only been an issue when they had to part with a measly $50. Why not just put the funds back on our credit card??? Anyway, the final rep I spoke to just gave me the voucher numbers, which was helpful, but also strange, since the other reps said they couldn’t text them for security purposes. 2 stars for the billions of stars we missed not being in Joshua Tree, and for having to call Avelo numerous times to get the credit they could have given to us when we checked our bags with them. Let’s hope these numbers I’ve been given actually work online, but I don’t have my hopes up. The $25 is coincidentally the same amount it costs to have a person at Avelo book your flight over the phone….hmmmmm.

Terrible Airline Delayed flight became canceled flight leaving us stranded in Las Vegas. Staff at the gate said to submit receipts for meals, transportation and lodging. I reserved tickets for four of us. We used our points for the hotel to save money and paid the resort fee and taxes. We submitted our lunch, dinner, breakfast and transportation receipts along with the hotel receipt. Total came to just under $600 which doesn’t include our lost wages. The response from customer service is that they will only reimburse up to $150 total for lodging for the 4 of us and asked that we submit the detailed hotel receipt. I already submitted all the receipts to include the hotel receipt in its entirety. This airline needs to educate their staff to their actual policy for reimbursement or they need to honor what their staff are telling passengers at the gate. To tell us one thing and do another is a deceptive practice. As a customer, I feel deceived and cheated. Had we booked with another airline they would have been required to reimburse all our tickets. I will never use this airline again and cannot in good conscience recommend them to anyone.

I booked 2 tickets from Burbank to Eureka a few weeks ago to attend my Father's burial service. I rarely fly due to my disabilities but felt I had no choice. Well last week we got hit by another heat wave here in SoCal. I run an animal rescue and when it's this hot it's a non stop venture to keep the animals hydrated, cool and safe. I am not able to up an leave or it would put thier lives in jeopardy. I was ok with canceling the flight and attending the celebration of life locally instead. I knew when I booked, all over it was saying free cancelation and no penalties all over the booking site. Well when I went to cancel I discovered they don't refund you they put it in a credit to be used with in 1 year by thier airline. When I called customer service, Shannon just blew the situation off and told me they had no legal dept or escalations dept for me to talk to and just told me I was stuck with my situation and that it's in fine print on thier site. First off fine print is not ADA compliant. But none the less for certain situation I would guess exceptions could be discussed. NO DISCUSSION according to Shannon. This is very disappointing and I would not recommend a company that employees deceptive practices. Reading the reviews I can see this company has no morals and really doesn't care if you have an issue. ITS NOT THIER PROBLEM SO JUST SUCK IT UP I GUESS. Since I can't get a refund and have to use it maybe I will book a flight for the heck of it. No baggage just a quick trip and they can see why I don't regularly fly due to my PTSD and Ulcerstive Colitis. I apologize in advance to anyone sitting close to me. But blame them not me.

I booked a flight for travel on July 26 and after many delays the flight was cancelled. Since I had to take and return to my second home in Fl. using a shuttle service, I asked to be reimbursed for my expense. Avelo refused to pay me for the shuttle. The expense was actually less than an overnight hotel cost. I tried many times to ask them to reconsider but they did not. I will file a formal complaint w/ the Houston BBB!! This airline was good at the beginning but is definitely decreasing in quality-of-service!!!

If I could put a zero I would. I have flown Avelo many times even recommended them to family and friend. My last trip a couple weeks ago the rude agent told me I had to pay for 5 bags $65 each I explained I have never had to pay and just looking at 2 of them I could tell you no need to measure those definitely fit underneath she agreed to only charge me 3 which was still FRAUD so out of line and greedy but I had no time to argue I had to get on the plane . I sent a complaint to Avelo rep took 2 weeks to respond and no resolution I’m just out of luck . I will not fly them again and just booked my next flight with another airline