AvancusReviews of avancus.com

Response from AvancusOct 8, 2026

Hi Anna, Thank you for sharing your feedback with us. We sincerely apologize for the delay in communication. We strive to respond to all customer inquiries promptly, and we're sorry we fell short on this occasion. This is not reflective of the standard of service we aim to provide. Our team has since reached out to you directly to address your concerns and provide further clarification regarding our policy. For more information about our return and exchange policy, please visit: https://avancus.com/pages/returns-exchanges We appreciate your feedback and understanding.

Response from AvancusSep 23, 2026

Hi, thank you for sharing your feedback. We’re sorry for any confusion regarding your order and the additional customs fees. All international orders placed through our official website, www.avancus.com, are shipped from the United States. We provide notice at checkout that orders placed outside the U.S. may incur duties and taxes. We also provide information regarding customs duties and import fees on our Shipping & Delivery page: https://avancus.com/pages/shipping-delivery. These fees are determined by the destination country and are not controlled or charged by Avancus. For future purchases, we recommend shopping directly through our EU store: avancus.eu. You can also find a list of our official distributors here: https://avancus.com/pages/our-distributors We appreciate your feedback and apologize for the frustration this experience caused.

Response from AvancusOct 8, 2026

Hi Matthew, Thank you for sharing your feedback with us. We're sorry to hear about the frustration you experienced with our international return and exchange policy. Since your review, our UK store has officially launched, and we're now able to accommodate returns and exchanges for eligible UK orders. Our team has also been in touch with you directly and we're glad we were able to resolve your concerns. We appreciate your feedback and thank you for giving us the opportunity to make things right.

Response from AvancusSep 8, 2026

Hi Ari, thank you for your feedback. We’re sorry to hear about your frustration regarding the exchange process. Returns and exchanges require 5–10 business days after delivery for inspection and processing. We’re glad to confirm that your exchange has since been processed, and our team has reached out to you directly with additional information. We appreciate your patience and hope you enjoy your new pair!

Response from AvancusAug 21, 2026

Hi, thank you for your feedback. We’re sorry to hear there was some confusion regarding duty fees. We provide notice that orders placed outside the US may incur duties and taxes on our product and cart pages, along with additional information on our Shipping & Delivery page: https://avancus.com/pages/shipping-delivery For international customers, we recommend shopping through our official Avancus distributors for local purchasing options where available: https://avancus.com/pages/our-distributors

Response from AvancusAug 21, 2026

Hi Joseph, we’re sorry to hear the fit didn’t work out for you. The Apex Power V3 features a wide, anatomically shaped toe box and have generally worked very well for customers with EE-width feet. It’s possible that a different size may provide a better fit, though everyone’s foot shape is different and our last may simply not be the right match for yours. Please email us at [email protected] and we’d be happy to arrange a free exchange to try a different size and see if we can get you into the right fit.