AvadirectReviews of avadirect.com

I had a problem with the keyboard that I ordered with my new computer. The final decision was to replace the keyboard. Very helpful.

Great service and a fair price. The computer came as ordered and wasn't loaded with crapware nobody wants. It works great and I'll order my next machine from them.

They were timely and helpful. If I ever need to purchase a computer again I will definitely use them.

I was recommended Avadirect by a friend, and I've not regretted it! From the very first impressions I had of Avadirect via their website and how easily I could operate it and tinker with options, to being in direct contact with Kyle to finalize some details and provide some key insight into my system. I've had my rig for almost 2 months now and I couldn't be happier! As an unexpected bonus, the keyboard and mouse I got with the tower are AMAZING and I really enjoy them!

This was my second purchase from AVADirect and neither of my systems were flawed in any way. The customer service was responsive and the build time and lead time were very fast. The latest build is an HTPC and I would 100% recommend their products.

I heard about AVADirect from Braethorn on YouTube, who compared a few system integrators and I was immediately attracted to their features! Although I did extensive research on the components that I needed, this was my first PC building experience and I felt more comfortable with a professional assembling everything together, and boy, was I in good hands! The website navigation was solid with the PC Customer Builder. I was able to find exactly what I needed, and I loved having so many options at my disposal, especially after doing so much research on the parts that I specifically wanted. I also received 3 free promo digital games along with my purchase! I also appreciated having Bread Financial as a payment option since it allowed me to split my $2,700+ rig into 12 easy interest-free payments! There weren't any hidden fees and standard shipping was free! I called AVADirect shortly after placing my order, because I realized I had accidentally selected a part I didn't want. It was after business hours and I got concerned, because I didn't know if I needed to cancel my order to make changes and be subjected to any cancellation fees if my order entered the Processing Phase. I ended up leaving a voicemail and email and thankfully, Craig C from Tech Support emailed me the next business day and made it very easy to make adjustments to my order and purchase them before it went into processing. I also appreciated having Zhanna A from Customer Support contact me the same day to provide me with some options to expedite my order, which was great, because I did find some more affordable options. It was admirable that AVADirect valued my time to suggest alternatives to have my product built and shipped as quickly as possible. Everyone I encountered was very friendly and knowledgeable. It took only took 16 days for me to receive my order after placing it originally, and within that timeframe, a mere 2 days of shipping. As an extra layer of security, FedEx required to scan my ID/Driver's License to confirm delivery. Everything came professionally installed, I received all the manuals for each component of my PC and everything was extremely easy to set up. I spoke with Brandon from Tech/Customer Support a few days afterwards who was able to quickly locate my order and provide me with additional information about Windows installation. There was only a couple of minutes of hold time before being connected to Brandon and he was super patient with me. Once again, as my first time having a PC built, I highly recommend AVADirect as a smooth and feasible experience for anyone looking to step foot in the PC gaming environment!

After searching around the many different PC building sites, I found Avadirect. Their customization options were far superior to all of the other sites, which is why I chose them. With the help of one of the amazing staff members, we put together a beast of computer, and although I had to swap out a few parts to avoid waiting for months, I am very satisfied with what I received. The computer arrived extremely fast after going through all of the quality tests, and it was very well packaged. Everything was intact, and the cable management was better than I could have imagined. I've never been happier with a PC than I am with this one. I would definitely recommend Avadirect to anyone in the market for a new build.

Of course avadirect isn’t going to publish bad reviews on their own site (that should be red flag 1). Over 2 years ago I ordered a system. I still have no factual proof of delivery so I’m out of over $2700. Not only that but I was also informed I couldn’t get the “free” digital download games without receiving the hardware. Here are the facts gathered from my order: FedEx was unable to determine where they were on my property via their own GPS tracking during time of delivery. FedEx’s “signature” was not that of mine but one that matched exactly a cursive font from Microsoft word. FedEx’s driver gave a very generic description of the person that supposedly signed for the package which at the time only possibly matched one of my neighbors who did not have the computer. My neighbor noted he saw a FedEx truck but did not see them unload a package. After a supposed investigation somehow this conjecture was proof of delivery and I was denied any compensation. Not only this but the hours of frustration spent all for nothing was unbelievable because Ava would not stand behind their own customer. I had to contact FedEx and go through a bunch of hoops. Perhaps that specific problem was internal to FedEx. I don’t know, but what I do know is that I had no choice in who the carrier was and that Avadirects website blatantly claims a signature is required for delivery. Clearly no real signature was given nor identification checked to see IF there really was a person on my property whether or not they should be eligible to sign for the product. Not only this, but I was also able to purchase parts with better warranty and get them all much sooner than the weeks of parts allocated took for their process and at a better price. Buyer beware, avadirect does not stand behind their customers. What’s really sad is the much greater amount of money they would have made by just making this right and having a loyal customer for years to come. Guess management doesn’t see that or really thing about long term profit, just how many quick onetime instances they can rip someone off. I also requested to speak with someone further up the chain in management and was denied to be able to do so as the rep stated there wasn’t a point and it wouldn’t do me any good.