AvadirectReviews of avadirect.com

Ease of picking out the right computer for me

Keep in mind that there are very few negative reviews, so for the volume of computers they sell, seems like 98%+ of people are happy. The customization options and sales team are fantastic. Their custom PC builder allows you to choose almost any part with specificity (e.g., can choose specific partner model GPUs, specific motherboards from any major brand, etc.). What really holds them back from 5 star is their customer service. When you call, it is quite common for the rep to make it sound as if the customer is somehow responsible for delays on AVA's side or the customer is being unreasonable to ask for a status update when weeks have gone by for a 'phase' of the build. I am NOT referring to time spent waiting for a GPU or CPU - every manufacturer and SI has to deal with that, and every consumer should understand those delays. I am saying that once AVA confirms that all parts are available and the PC is being built, it still takes weeks to assemble and test. They really should just give status updates weekly automatically to help customers not feel nervous or feel like something is wrong. One last note - do all of your research before ordering. Once you place the order, it is very costly to change or cancel any parts of the order (10% of the total).