AutoZoneReviews of autozone.com

Muy buena atención en la sucursal de Tlaltenango por parte de la señorita Angelica

Edgar at the Bastrop Texas site was great! I had a battery that died less than a year after replacing it with a warranty replacement last year. Edgar noted that the battery was no longer under warranty and I would need to purchase a new one. I notified him that the battery I was given last year, was the wrong battery, but the staff could not correct it in the system, so I was forced to take it. Edgar not only managed to correct the issue with the battery size, he gave me a new battery without charge due to the incorrect battery being given to me. Great job Edgar, I'm a faithful AutoZone customer for this reason, great customer service!!

Mark at the Stockport branch was fantastic. The whole process was incredibly straightforward and I am completely over the moon with my new car.

I stopped by the East Broad Street Auto Zone in Pataskala to inquire about a battery. I was waited on by Steven Frye III, what a pleasure I must say. Steven was very knowledgeable and took the time to research which battery would be the right one for my vehicle. I was so impressed with Steven I wanted to pass on to his superior what an asset he is to Auto Zone. It was the weekend so when I called to share this information, I was sure I would be leaving a voicemail, who is available on the weekend especially management over their employees right? Wrong... I was totally amazed that Fredrick Watson answered my phone call on the first ring! Not only is Steven an amazing employee and asset, Fredrick is amazing and an asset to Auto Zone as well!! Keep up the great work gentlemen. This is exactly why my family and I shop at Auto Zone and will continue to do so. This is a true testament to why we do!!

Faultless experience so far Picked a Ford Ecosport, Mark at Stockport easy to deal with and all paperwork done on email during visit to the showroom. Kept informed during the process.

I purchased a car battery in January, 2024, with a 3 year guarantee, in Portland, Oregon. It failed in May, 2024. I returned it with proof of purchase for a replacement. The young man at the counter insisted that I must also furnish my phone number. I had not given them my phone at the time of purchase. He was demanding and refused to honor their guarantee. I had to buy a $130 battery elsewhere.

Placed an order online and had planned on just picking up my order from my local store. Noticed an option for free, next day delivery. Figured that sounded pretty convenient, since I am a pretty busy person. I needed these parts by Friday so I could use my vehicle for a trip over the weekend. It’s Sunday now, canceled my trip, still no parts. Absolutely UNEXCEPTIONABLE!!!!! Don’t advertise something you can not follow through with! Never again will I give Autozone another cent of my money!!!!

Avoid business with this company. They are extremely unprofessional. I paid $12 for next day delivery of an a/c compressor 10:30 am to my home as they gave me the option of home/store delivery. I called once no delivery was made and they claim home delivery is not available, and I will get it on Monday. I would give zero star but that option is unavailable.