Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!
Direct Express Auto Transport (autotransportdirect.com) has 509 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Showing 2 reviews with 3 stars · Clear filters
Chuck L.
I shipped my car early in August. I paid the expedited amount so it would get from Georgia to Utah more quickly. I was one of the 10% who didn't get it picked up in the stated time. Direct Express blamed the paperwork on the shipper. It took two weeks for my car to get picked up and delivered. The most frustrating part is that Direct Express has no control over when your car may be picked up or delivered, they just take your money and hope for the best.
Russ C.
I average having a car shipped about once a year, from wherever I find them around the country to rebuild and re-sell. the first time I used Direct Express was for a car in Nevada (I'm right off I-5 in S. Oregon). I was happy with the quick service, and the price was very reasonable so I used them the next year for a car in the S. Cal. area. this car was also picked up fairly quickly, but when it arrived the driver couldn't speak any english and he had no idea how to get the car off of the top rack of the transport truck. I ended up basically unloading it myself, in the rain. the title was also not with the driver, or he couldn't understand what I was asking for, so it took another week to receive it from Direct Express. my third experience was excellent, with a car from Penn. it was picked up quickly by a very competent driver and delivered as promised. all a good experience. the last time I used Direct Express, and I do mean the LAST time, I needed a car picked up a few miles North of Dallas. two months and many phone calls later it was still not picked up so I cancelled the order and hired another company. I think anytime you use a company that's a broker (as Direct Express is), and not an owner/operator, you'll find a similar variety of experiences with there service depending on who actually picks up the load. the DX prices have always been reasonable, and the dispatchers are friendly and courteous. sometimes that's enough…….... and sometimes it isn't.