Laurence
Steve Feeney @ DEI
Working with Steve Feeney, was a breeze. Helpful and nothing was too much trouble, in making an international purchase, a smooth and easy shipping experience. Highly recommend Thank you very much
Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!
Direct Express Auto Transport (autotransportdirect.com) has 509 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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509 approved reviews, newest moderated first
Laurence
Working with Steve Feeney, was a breeze. Helpful and nothing was too much trouble, in making an international purchase, a smooth and easy shipping experience. Highly recommend Thank you very much
Smaugy
Incredibly poor communication from both the driver and the company itself. They know your hands are tied and couldn't care any less once they have your money and belongings.
Brett
Atrocious communication. Very late for pick up and drop off. Extremely slow to respond to messages and the person pretends like you don't have an ongoing conversation. Can't stick to a timetable or update you with any issues or delays. First and last time I will ever use this company.
Carol P.
First the truck carrier wasn’t working then they got someone else it has been 8 days and still no car. They told me it was in Tampa then switched up and said Sarasota and again Tampa. I paid them before my car was even picked up. I feel I was taken advantage of and ripped off. I would never go with this company again
Oksana
They were able to find me a professional driver within the time that I needed it. Abel made this smooth and reached out to me when he needed to.
BASH
Took a little longer than estimated with the standard package, however the service was great and as expected. They also the most competitive prices In the industry that Ive seen. And Ive done my research.
Shaun R.
Thanks very much for dumping the fridge outside the rugby club because it was an inch too high for the door. I’m sure there’s an excuse (covid, health and safety or similar), but literally just walking off and leaving me on my own at 8am with £1500 of fridge stood outside is really much appreciated. No offer of assistance, no advice, just literally silently walked off. Bunch of cowboys! Not the most professional of reviews I know, but I’m fuming!!
Response from Direct Express Auto TransportSep 21, 2021
We agree with you Shaun. Total 100% bummer. Can't believe you didn't drop a few F bombs in your review. Such restraint. Civility. You are a cool cat, Shaun. But do you know what is even worse than that? Selecting the wrong company to rip on TrustPilot. We ship cars ole buddy. Not refrigerators. Some other company did that to you. Please remove your mistaken identity review. Best of luck to you!
Jborba
Direct Express Auto Transport was awesome. They did a great job, from start to finish. I booked online and working minutes I spoke with their agent Jesse on Sunday. I had canceled another company because I had. It heard back in 24 hours. Direct Express Auto Transport had a transport company ready to go in a few hours. Taurus Auto Transport was in Tahacapi within 24 hours and had the car to me in Sonoma County 15 hours later. Driver was very responsive and kept me informed during transport. He made sure to inspect the vehicle before he accepted final payment and then shook my hand. A very professional man. We will definitely use them again if needed.