Direct Express Auto TransportReviews of autotransportdirect.com

Incredibly poor communication from both the driver and the company itself. They know your hands are tied and couldn't care any less once they have your money and belongings.

Atrocious communication. Very late for pick up and drop off. Extremely slow to respond to messages and the person pretends like you don't have an ongoing conversation. Can't stick to a timetable or update you with any issues or delays. First and last time I will ever use this company.

First the truck carrier wasn’t working then they got someone else it has been 8 days and still no car. They told me it was in Tampa then switched up and said Sarasota and again Tampa. I paid them before my car was even picked up. I feel I was taken advantage of and ripped off. I would never go with this company again

Thanks very much for dumping the fridge outside the rugby club because it was an inch too high for the door. I’m sure there’s an excuse (covid, health and safety or similar), but literally just walking off and leaving me on my own at 8am with £1500 of fridge stood outside is really much appreciated. No offer of assistance, no advice, just literally silently walked off. Bunch of cowboys! Not the most professional of reviews I know, but I’m fuming!!

Warning Warning. BEWARE! Bait and Switch. Do NOT use this company they use bait and switch tactics. They bid a low internet quote that they know would not ship at that price. Customer service is like dealing with petulant children. Don't waste your time with this unprofessional small business. FOLLOW UP.......To be clear this disreputable company uses bait and switch tactics. They quoted a price of 720.00 for shipping and told me it would ship within 1-10 days. Then had a carrier select the car so they could charge my credit card. That carrier subsequently deselected the car but these people still charged the 200.00 deposit to my CC. After two weeks they said I could add 100.00 to the price. Do yourself a favor go with a reputable broker that does not use unethical business practices.

This was by far the worst company I’ve ever worked with. Not professional at all, and neither are their transportation vendors. Save yourself the headache and go with a different company. Check their REAL reviews on Yelp.

I was hopeful about using this company based on the reviews, but ended up disappointed. My earliest ship date was August 2nd. I called on August 7th to get an update on the status and was told that I had to just wait. I asked if I should change my address to another location, perhaps closer to an interstate, and was told it wouldn't make a difference. On the 13th, I found a company with a quicker turnaround and called to cancel at Direct Express. I was then told that changing the address would help. Too little, too late.

Got my quote right away and everything was done through email. The deliver and driver was great. But the service itself was bad. Never got my $20 refund for the survey/review and requested me to write more review.