Direct Express Auto TransportReviews of autotransportdirect.com

I wanted very much to post something positive and had hoped for a better outcome. This was our first experience with Direct Express Auto Transport. Unfortunately we did not understand nor was it explained how the auto transport system works. I had initially gone with them after reading on multiple positive reviews. We moved from MA to Fl. I was informed by the representative at Direct Express , Kelly that, Direct Auto tries to locate a driver with 7 to 10 days of the day requested. What was good was the price. What we did not now was that a low price relegates one to the bottom of the matrix system . This was not explained. More checking resulted in information provided to us explaining and showing us where our request was located on this system. Which was at the bottom. Had Direct Express explained this or reviewed this with me, we would have been able to make a more informed decision. After 12 days I requested to cancel the order, which was cancelled after the 2nd request. If you think a car can be sent from New England to Florida for $600 think again , it can't. A low ball quote without a clear explanation to you will leave you in the dark. We wound up paying $1200 and actually having the car be transported within 2 1/2 days. Do your homework, ask questions. For Direct , I would strongly encourage the company to share with prospective clients to please explain how this matrix system works so you do not waste weeks of time.

Got an online quote and decided to contract with them on 3/12/15 to ship a Mercredes SL from MA to FL. Order # was 150065. ON 3/19/15 i emailed them asking the status of my order. Received no response so called them on 3/20/15. Got right through but was told status was still pending. The owner of car wanted it out of his garage so I called again on Monday, 3/23/15 and was told status was still pending. I told them it has been over a week and they responded with "still pending". Getting worried I called DIYtransport and explained what was happening. A wonderful rep, Lindsay, advised me that they could ship it no problem and gave me a quote lower than Direct. She said she saw that my car was still on the board and again assured me that they could ship it soon. So I cancelled my contract with Direct and contracted with DIY #5866823. I received a call the next day from DIY and to my complete amazement, they had a driver that could pick it up that day. WOW! So you decide who you want to use, the company that could not find a transport after a week, or the company that got it picked up the next day for cheaper!

I called these guys because they got good reviews and were price competitive. 1. They told me they could get a driver assigned in 2 days so I paid extra for that. They told me I would have the at in 5-7 days. This was important to me because I was going on vacation 11 days later. 2. It took 5 days to get a driver so I called when the driver was assigned and they told me that they didn't know when the car would be delivered and could not guarantee it would be before I left. 3. I asked them to cancel everything and send me a refund. They agreed and hung up. 4. 5 days later, with no further communication from Direct and after I have already started the process with a favor from a friend who used to run a more professional car delivery company, I get a call from a driver telling me he is delivering my car the next day. I am, of course, out of town so I have to spend a few hours trying to find a friend to accept the car which shows up the next day. 5. Driver was friendly and professional. Net, Direct caused me a ton of angst, did not cancel the work as requested, did not refund me the difference between expedited and regular service (I paid for the former but received the latter), and most importantly, made my friend call in a favor for me which I then had to back out of which was embarrassing. I Do not recommend