Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!
Direct Express Auto Transport (autotransportdirect.com) has 509 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Showing 472 reviews with 5 stars · Clear filters
Mike
Awesome Service. Legacy Transport (via Direct Express) picked up my new Sequoia at the dealer in Illinois at 6 pm on the first day it was available. By 9:00am the next morning it was being unloaded at my front door in Okc. The driver was very friendly. I originally messed up the Availability Date on my order. When I called Customer Service at direct express they cheerfully and quickly located and updated my order.
Jared
I had a wonderful experience with direct express auto transport. The initiation of the order was simple and did not take long. The transport company made contact with the seller of the car that I was purchasing the same day. The seller commented how professional the transport contractor seemed on the phone. They pick the car up the next day and again they were very professional and they did do diligence of the condition of the car by taking several photos before they even started to move the car. The car showed up a day and a half early. The contractor was very friendly and very knowledgeable and I really enjoyed my experience. This is the second time I have had a car transported in an enclosed trailer and the next time I purchase a car for myself, if it happens to be out of state, I’ll definitely use direct express auto transport. I forgot to mention that I received three other quotes from transport companies and they were from $600-$1200 more for an enclosed transport.
Ron
Excellent customer service. I would absolutely use 2A Transportation again. They took extra special car of my vehicles.
Katherine H B.
Direct Express Auto Transport transported my car from MA to CA. I couldn't be happier with the service I received. The car was picked up only 2 days after it was made available and delivered 9 days later. When the car arrived to CA, the car was in excellent condition. I wouldn't hesitate to use them again!
Jeanine T.
Had to get my daughter's car home from Florida where she was attending school quickly due to the Covid-19 virus. Called Direct Express on Wednesday 3/25 and her car was picked up on 3/28 and deliver safe and sound to us here in RI on 3/31. I am very pleased with this company and will definitely be using them again when she goes back to school in August (if we survive this craziness!) Thanks so much for all your help! :-)
Jim
Very satisfied with transport company you got for us. Very professional and friendly. It was a pleasure doing business with you and the company that transported vehicle. Thank you.
Ashley B.
Great experience! Communication was on point, no damage to my vehicle, made my deposit on a Friday and my car was picked up on Monday. Also arrived a day early! Highly recommend for any of your auto transport needs.
Tony K.
Best Transport Company and Staff I’ve ever had the pleasure to work with. Direct Express Auto Transport has done a fantastic job handling the shipment of another car I purchased. I’ve utilized Direct Express many times throughout the past several years and they have never let me down. This time, I purchased a flawless Mustang Mach 1 from a private seller in Virginia and wanted an enclosed trailer with a very careful driver. I booked my reservation online and received a White Glove Delivery in addition to an extremely fast time frame. My car was picked up on a Thursday morning and was delivered to me in Illinois the next evening. The delivery company Direct Express paired me with was absolutely perfect. To this day, I only use and only recommend Direct Express Auto Transport. Regardless of enclosed or open shipping, I couldn’t ask for any better service or a more fair price. Well done Jessie and the Team at Direct Express Auto Transport.