Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!
Direct Express Auto Transport (autotransportdirect.com) has 509 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Showing 472 reviews with 5 stars · Clear filters
Arjunkrishna V.
Direct Express Auto Transport did a great job in finding a truck for my car on time. I got a call for picking up my car on the day it was first scheduled to be available for pick up. I was at work at that time and requested them if they can arrange for a pick up the next day, which was a weekend. They were still able to arrange for a driver the very next day! My car was delivered ON-TIME without any problems. I would highly recommend them for car shipment!
John S.
I was very impressed with this company! This was the first time I have ever had a car purchased and transported across the country. The representative Mike was very professional and detailed and took the time to explain the process thoroughly. The Church's Transport service called me as soon as they were assigned and he was also very detailed and professional. He also called me when he picked the car up and gave me a walk around detailed description of the car's condition. He also gave me an anticipated time for delivery but promised to call within two days. He did as he said and we worked out an exact time of delivery in which it did occur. It was very turn key and no stress. Everything happened as they said it would. I have to say I was very surprised how good the service was expecting a car delivery from Arizona to South Carolina to be undependable but they proved me wrong. I have recommended this auto transport service to a car collector friend of mine who purchases and has cars delivered frequently. Great service from beginning to end.
U.Rhudd
My husband and I had a great experience with Direct Express Auto Transport. We used the online calculator to get an idea of the cost from Houston Texas, to Jamaica NY which was so helpful. The staff was knowledgeable and pleasant. We placed our order "expedited" and our job was picked up the same day and delivered 4 days later. The driver was friendly kept us informed of delivery time and was very pleasant on arrival of our new car. We would definitely use Direct Express again and recommend to all of our family and friends.
Scott B.
I purchased a car from another state and decided to use Direct Express Auto Transport after reading about them in Edmunds. Unlike another transporter I had called (and gotten a run-around on price) Direct Express had an online calculator that gave an instant quote (quite reasonable). Communication was great and the car was picked up the first day it was available -- and delivered ahead of schedule. A great experience and I highly recommend Direct Express.
Joe L.
Great experience. Great job at a fair price!! Sammy's auto transport was givin the job and responded the next day. Car was delivered in 24 hrs. Fast and efficient. Great service. Highly recommended!!! 2 thumbs up
Mike M.
Third time I use Direct Express and it has been a great experience. I have had a car sent from Dalllas and shipped two to Houston. Each time I selected the least expensive option and they found me professional driver within days. Cars transported professionally. They make a thorough inspection with you and every ding is noted so if anything happens when it gets to its destination you know if the vehicle had damage. But I haven't experienced nothing but professional drivers and Jessie my customer service rep was great keeping me in the loop via email and the driver who drove was great too. See my review on google so you can see pic of my Lexus on the transport trailer. Also I selected open trailer. Also stuck some boxes in there to send to Texas too. Remember it's not exact but driver calls you and gives you estimated time when they will pick up and drop off. Thanks Mike Mejia order number was 180818 and customer service representative was Jessie Highly recommend. You will be happy.
Sam
Great service, very fast and on time just as described
Kris P.
Direct Express Auto Transport was an excellent experience. Easy online booking and payment. VERY competitive rates. Carrier was located in 3 days as advertised. Picked up a day ahead of schedule and delivered on time. Jessie, my Cust. Service rep, was able to help me add contacts and addressed questions easily. Only had to take 2 calls, one to confirm I could take delivery on certain day and time and second to confirm day of and eta. My order, 180551, was easier and less of a headache than I expected. I would have no problem recommending Direct to anyone.