Direct Express Auto TransportReviews of autotransportdirect.com

Wasted my time spent 11-12 days waiting for a pickup. I booked another company right away once they weren’t delivering and my car got picked up in less than 48hrs.

Terrible Auto transport and I have very bad experience with this. They damaged my car and they delivered the car scratches on body and mud dirty on the car. They are not at all responding after delivered the car for claim the amount. It is worst experience with this auto transport direct.

Do NOT hire these guys if you value your car. They do not care what happens once you pay, and they do NOT stand behind the job at all!!! I hired them to ship my car across the country and paid for expedited shipping. 1) The shipper did not arrive in the expedited time window so it was a waste to pay for the faster service! 2) The car had damage when it arrived at 10 PM (in a dark lot). I noted the damage the next morning and contacted Direct Express Auto. They just forwarded my email to the trucking company and stopped responding. After 8 days of absolute silence (and 3 emails from me) I filed a complaint with BBB and suddenly the president emailed me with the following email: Good Morning, As you can tell from our email message to Alan Auto Shipping on June 20, 2017, we asked for their explanation and have yet to receive a reply. So we did not ignore you. I also notice that you have not attempted to speak with us on the telephone about this issue. Yet you file complaints everywhere. That is not a very productive way to go about resolving your issue. Most adults would attempt to speak with us. Attached is Alan Auto Shipping's certificate of insurance. You will need to prove they did the damage to your vehicle. If you did not note it upon delivery, then your chances are very slim. It was your responsibility to inspect your vehicle. Good luck, Mike Rupers President Direct Express Auto Transport

This Stupid company Took a WHOLE DAMN MONTH TO GET ME A DAMN DRIVER , WHAT PART OF THE GAME IS THAT! I even gave a deposit of $175 DOLLARS AND THEY GIVE YOU NO UPDATES ON ANY DRIVERS OR IMFORMATION THIS Company They Are SCAMMERS

TERRIBLE, Don't know how they got a five star rating. They are very disappointing. Booked a month early. On 4/7/2017 we called and checked to make sure everything was on schedule and was assured we would get an email before the 4/24/2017 estimated date. We never got email or call, so we called on 4/26/2017 and were told we would be contacted in a few days. On May 3 called and said an additional $150 might entice a driver to take the car. In our opinion they are a scam. They low ball the price, keep a friendly voice on the phone and then go in for the kill!! RIP OFF!!!!! WE CANCELLED OUR ORDER. And found an honest company the next day. East Coast transport. The car will be on the transport in 2 days.

I wish I would have gone somewhere else. I would avoid this company. They simply outsourced to another carrier who delivered my vehicle caked in mud and dirt. When I washed it the next day, I found multiple paint chips on the hood and a 9" scratch on the passenger door which the dealership wants to charge me $1,800 to fix. This scratch definitely occurred during transit as this was a Certified Car and the driver noted 2 tiny dealer repair blemishes upon pickup but nothing about the paint chips or the 9" scratch. Company has been completely uncooperative.

I had my car shipped from CA to SC and they took over a week from the Estimated deliver date! i called everyday to see what was wrong with my order and kept telling me the same thing and to call back the next day for a week! Never using this company again!!

My car was shipped from AZ to FL. Firstly it took almost two weeks for the car to be assigned a shipper. The car was delivered a full week AFTER the estimated delivery date, and when it finally did arrive, the interior was a total mess. The battery was dead, and there was zero gas left in the tank! The company that shipped my car was A&Z auto transport. Do yourself a favor and steer clear!