Linda B.
call
I called to cancel my contract, which I hated doing but there is no way I could afford it anymore. I explained to the rep. (Jesse) that I had dealt with you'all before and ALWAYS was treated very well. They always went overboard to help figure out ways I could continue my contract. But this last call, I knew there was nothing that could be done. I told Jesse that and that she didn't need to try to figure a solution out for me. The one thing she mentioned was a "deferred payment" but I said no. She was VERY helpful and very respectful of my situation.
Response from Auto Service AgencySep 13, 2016
Dear Valued Customer, Thank you for your detailed comment. We are delighted to hear that your questions were answered and concerns addressed in a pleasant and professional manner, as expected. Our Customer Service Specialists strive to make sure we are providing the best possible service to all of our consumers. We are sorry to hear that are no longer able to keep our services, but thank you for the considering us. If, in the future, you find yourself in need of a vehicle service contract, please do not hesitate to contact us. We would be more than happy to assist you in the purchase.