Scott H.
Totally by the book - In their favor!
When I first got the policy I took my truck in for two problems 1. front wheel bearing going out and 2. Leak in the cooling system. Was told that there was a grace period after purchase of the service agreement so nothing would be covered. Second months the computer to the heater went out while I was out of town - tried to call for service however no one answers over the weekend. Turns out the AC would be covered but, not the heater. Third - in the middle of a snow storm in the mountains of New Mexico my wife got stranded when it appeared the battery died. After the purchase of a new battery, it was discovered the alternator had failed. Miles away from home and in a blinding snow storm we managed to find a mechanic that could indeed fix the problem. We had to get a room for the night however, we did not have the number to get permission to have the alternator repaired. After getting it repaired we called to find out the alternator is in fact covered however, because we had not called to get permission our claim was denied. My policy is totally paid in full but, to date not one claim has been accepted by Auto Service Agency. In fact the staff is rather rude and curt as they state over and over that it is my fault and, they do not make exceptions. I am out $2,500 and they find it very easy to say no.
Response from Auto Service AgencyJan 31, 2017
Scott, Thank you for your review. It is alarming! However, I do want to point out that the claims are filed with your administrator-- not with Auto Service Agency. However, we are here to be your advocate; to try to help you in situations like this. We're sorry you've experienced this-- it is not the norm & definitely not what we expect to hear. Please don't hesitate to contact our Customer Service Department when you experience poor customer service with the administrator. That behavior is not tolerable.