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Try closing an account
After my car was deemed totaled I called to cancel. After talking with carshield on my new vehicle, I wanted to cancel. Then the associate got to the point of arguing with me. So much for ever returning back to this company. Then they tell me I have to send them a letter to cancel my account. All information which can be given over the phone. My sympathies to anyone who retains with this company.
Response from Auto Service AgencyJan 27, 2017
Mr. Herring, Thank you for taking the time to review our company. We are sorry to hear that your experience with your customer service representative was less than exemplary. This is not the norm for our Customer Service Department. Our Quality Assurance Department has been notified of the call and appropriate actions will be taken. Congratulations on your new vehicle. We wish you nothing but the best. If there is ever a time you are in need of an extended service contract again, please, don't hesitate to give us a call. We would be more than happy to continue working for you. Thank you again for your time.