Auto Rim ShopReviews of autorimshop.com

One of the rims on my car developed a hairline crack and slowly leaked air. The Auto Rim Shop had a suitable replacement. After some delay caused by UPS, the rim arrived and it was the correct item and matches the other rims on the car. I have to give kudos to Scott Coppola of ARS for getting the UPS mess straightened out and my order back on track.

Fast processing times, product as expected, great customer service! Ran into an issue with the delivery and at no fault of Auto Rim Shop….UPS mistakenly delivered my package to the complete wrong address in the next town over. Scott with Auto Rim Shop was extremely helpful in filing a claim immediately so that UPS would start their investigation to recover my package and within 24 hours my mini crisis was solved! Thank you Scott and thank you Auto Rim Shop!

Easy ordering and fast shopping. Scott was very helpful in solving any issues.

I ordered a set of 3 wheels for my Tesla and the color was off (more grey than the oem) and did not matchthe one OEM wheel I was keeping on the car. I explained the situation to Scott and that started a process of getting them returned. The whole device I worked with team gets a 10/10 for customer service. Once someone was on the phone, they worked with me diligently to get those wheels returned and they refunded me the order. Would buy again

I ordered a rim for a Mercedes E 43 AMG. Looked perfect when it arrived. Everything came on time. Scott was wonderful. Bottom line is when they went to mount the rim. It was not the offset were not correct. So I gave this information to Scott. He said no problem. Send the rim back full credit. I appreciate good service and I could certainly understand if something isn’t correct. Bottom line is the shop made it fine and I have a full credit at this point and I’m looking for another line. Thank you, Scott.

I ordered 4 new wheels for my Explorer and received them in three days. After opening the boxes I discovered a flaw in one rim. I contacted Scott Coppola at the shop and asked about a replacement. He requested a picture which I sent to him and got authorization to return the wheel and he sent out a replacement wheel which I received the next day. I highly recommend the Rim Shop. Thanks again Scott. Excellent service.

I had ordered the wrong wheel. Scott Cappola immediately helped me to walk through the return process and they are sending me the correct wheel and get a full refund for the wheel i returned. Overall an efficient and painless experience.

Ordered 4 refurbished wheels in 2024, was very happy with that purchase. Fast forward to 2026, had to order a replacement rim for the same vehicle because of an accident. I ordered and received wheel in a timely fashion, unfortunately was sent wrong finish from what I had ordered. Contacted service department by phone and explained the situation to a gentleman named Scott Coppola. Mr Coppola apologized for the mix up and very professionally took care of the situation, sending me a return label and shipping the correct wheel to me. I received the correct wheel the very next day. I understand that mistakes happen and was very impressed with the way this company ( particularly Mr Coppola) handled business. Will definitely recommend doing business with Auto Rim Shop to anyone in need of the service they offer. The products I have purchased ( 5 refurbished wheels) are all of very good quality and customer service is one of the best I have ever experienced.