Autopro Logistics IncReviews of autoprologisticsinc.com

Response from Autopro Logistics IncAug 28, 2026

We’re sorry to hear about your experience and understand why you would be frustrated, especially regarding the difference between the initial quote and the carrier’s requested rate. As an auto transport broker, we coordinate shipments with independent carriers, and carrier rates can change based on availability and current market conditions. We understand, however, that any pricing change should be communicated clearly and handled professionally. Regarding the $65 deposit and the refund mentioned in your review, we would like to review the specific order and payment records rather than speculate about what happened. We do not want any customer to feel that their concerns are being ignored. Please contact us with your order number or other shipment details so we can investigate the situation, verify the refund status, and work toward resolving any outstanding issue.

Response from Autopro Logistics IncAug 28, 2026

We’re sorry to hear that you were unhappy with your experience. We take concerns about pricing seriously and want to clarify that our quotes are based on current market conditions, route details, vehicle information, and carrier availability. As an auto transport broker, we work with independent carriers, and rates may change when carrier availability or market conditions change. We never intend to mislead or “trap” customers with a low quote, and customers are not required to accept a revised rate. We’d appreciate the opportunity to review your specific order and communication history. Please contact us with your order details so we can investigate your concerns and address the situation properly.

Response from Autopro Logistics IncAug 28, 2026

We’re sorry to hear about your experience and understand your frustration regarding the pricing and communication surrounding your shipment. We take allegations of misleading pricing very seriously. As an auto transport broker, we coordinate shipments with independent carriers, and carrier rates can change based on availability and market conditions. However, we understand that any additional charges should be clearly communicated and properly documented. Regarding the amounts mentioned in your review, we would like to review the order, signed agreement, payment records, and communication history to understand exactly what occurred. We do not want to dismiss your concerns or speculate about the situation without reviewing the details. Please contact us directly with your order number so our team can investigate the matter and address any unresolved concerns.

Response from Autopro Logistics IncJul 11, 2026

Thank you so much for your wonderful review! We're delighted to hear that Eric and Blake provided you with a smooth shipping experience. We truly appreciate your trust in us and are glad we could deliver on our guaranteed price and quality service. It was our pleasure to assist you, and we look forward to helping you again with any future transportation needs. Safe riding!

Response from Autopro Logistics IncJul 11, 2026

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and stress this situation caused. After reviewing your shipment, we found that our representative informed you at the time of pickup that there was an issue affecting the agreed pricing. We were also made aware that there were four other broker companies actively working on your shipment at the same time, which created confusion for the driver regarding the load assignment and the market rate. Additionally, the driver had received offers from other shipments on the same route at approximately the higher amount, which further complicated the situation. We understand that this experience did not meet your expectations, and we regret that the circumstances led to such an unpleasant outcome. While our team worked to resolve the issue as quickly as possible, we recognize how frustrating this must have been from your perspective. At Autopro Logistics, we value transparency and customer satisfaction, and we are continuously working to improve our communication and processes to help prevent situations like this in the future. Please accept our sincere apologies for the inconvenience you experienced. We truly appreciate your feedback and wish you nothing but the best moving forward.