Thomas S.
I was misled about the cost
I am giving a two because the actual transport was excellent. But the process was a one. I was misled about the cost, such as insurance; final payments had to be in cash, which they sort of explained after the fact, but I still don't like the payment process. Do more research before booking Autopro Logistics. This was our first time transporting a car, and I learned the hard way. The company asked what they could do to be better. My response is to be more honest and transparent with cost and process.
Response from Autopro Logistics IncSep 14, 2026
Thank you for sharing your experience. We’re glad the transport itself went well, but we sincerely apologize that the pricing, insurance details, and payment process were not communicated clearly upfront. We understand how frustrating this is—especially for a first-time vehicle shipment. We appreciate your candid feedback and are taking it seriously. We need to be more transparent about all costs, coverage options, and payment requirements before a customer books, not after the fact. Thank you for helping us identify where we need to improve.