Auto Parts WarehouseReviews of autopartswarehouse.com

Not my first experience with APW, never disappointed. Any mistakes are on me, so I research the item before I order to make sure I am ordering the correct part. Love their deals

Great service, Very fast delivery, exactly the right part.

I have ordered a few times recently parts for my vehicles. I am always amazed about how fast I receive them. It's usually less than 4 business days. And the quality is always great ! APW is the first place I go to get the parts I need !

The online chat with a company rep was great. I told them what i was looking for and kind of what i wanted. and the next thing i knew i had a quote that i could check out with. I messed up the order and did not catch it until i had paid for it. The rep cancelled the first and helped me get it right, a couple of days later I had all of the right stuff sitting on the porch, ready for me to install. They are great!

I recently had to return a part and it was very easy. The customer service rep took care of everything perfectly.

I bought a set of winter tires at a competitive rate than competitors, and the check-out and shipping process went smoothly. I was called a few days later to confirm that I had ordered tires by a customer service representative due to him explaining that during the winter months, there was a history of Auto Parts Warehouse receiving a number of fraudulent transactions associated with tire ordering. I quickly was able to confirm with the representative, and the tires shipped immediately, which arrived earlier than I had expected.

I've had nothing but excellent service from Auto Parts Warehouse, and I've dealt with them quite a few times over the years. I've usually gone to them for what would be classified as "dealership parts," side-view mirrors, door latches, light assemblies, etc., and I've always been delighted. They've charged substantially less than the dealerships, delivered pretty quickly, and the parts have always worked just like a factory replacement. I've read some of the other reviews on this site, and I couldn't believe it! The bad reviews told of things that I've NEVER had a problem with, and like I said, I've dealt with them quite a few times. When it comes to dealership items, I don't even bother with anyone else.

I recently placed an order with these guys from Australia for an item to be shipped to my reshipper. I placed the order tand had a heap of trouble created an order where you could seee they incorporated my suite no in the address it seems these guys dont like tricjky shipping addreses. Anyway eventually got it nailed so went thru and paid by paypal. A few minutes after this I got the usual paypal email confirmation plus an order confirmnation from the website, but then I got another paypal paynet confirmation. Wat I say, so I called them yes these guys offer 24 hours customer support awesome you say well yes if the people actually were able to help with anything. Anyway I explained to the guy I have been billed twice he found two orders in the system as it was many hours before they would open the warehouse he put in a request to cancel the order, so I thgought all good its hours before the whateouse opnes this is all one company all AOK. But no see this company does not communicate internally too well nor do they use computer systems that talk to each other either that or thewy really are scamming foir money. The next DAY I get an meial saying sorry we couldnt stop sending you two sets of the same brake pads because we didnt have time to stop it. What you had like 12 Plus hours.. what century is this and why offer 24 hr customer support. Ok so now 3 days later (by the way I styll havnt received anything althou when I placed the order Im paid for one day shipping) they have suggested I nget the bozos at MYUS to print off a fedex label stick it on the correct package of brake pads that has to be returned then get them to write on it in a big c=red market the RMA no... whaaattt they know these wnet to a reshipper how do they think I am going to get MYUS to do that and will they pay their charge to do it NO. Seriously stay away from these guys they have so far taken up hours of my time in emails and thej call to thweir 24hr support, they dont understand whats happening and clearly are disfunctional internally using disfuntional system wuth one aim in ming take YOUR MONEY!! iF THEY DO FIND A WAY TO FIX THIS LIKE CREDITING THE MONEY THEY TOOK I WILL UPDATE THIS BUT I THINK THEY LIKE OTHER PEOPLES MONEY TOO MUCH!! STILL YOU NEVER KNOW. Oh and by the way they will of course respond to this as they do and they wil;l have all sorts of weasel words and excuses! Dont Beleive It!