Jay C.
We ordered a new AC Machine on Thursday…
We ordered a new AC Machine on Thursday 6/10 as our had a terminal issue. I went with this company when they promised us a quick delivery out of Illinois (we are in Michigan) that would be here on the following Monday. On Tuesday I called to find out where the machine was and was informed that it had just been set up for shipping. I was given a tracker # and found out that it was going to be shipped out of Texas but hadn't left yet. Finally the machine arrived a full week later. This lack of prompt delivery has cost us close to 5 grand in business. I chose to purchase based on promised delivery (wasnt the cheapest price I found but was promised quick delivery) Will definitely think twice next time.
Response from Automotive Equipment SpecialistsJun 22, 2021
Jay Caldwell, You placed your order on 6/10 (Thursday) and your order shipped the following Tuesday, we sent you tracking Wednesday morning with a follow up call, and your AC machine was delivered to you two days later on 6/18. So minus the weekend you only waited three business days which is way sooner than our normal shipping turn around of 7-10 business days (stated on our shipping policy). Please be aware transit time is out of our control since a carrier makes the delivery. We stayed on top of your order with our supplier since you placed it and even after getting a call from you saying you were losing money because you did not have an ac machine at your shop; which is not our fault. We are customer service oriented and your one star review does not reflect your experience with us. Thank you for your business.