J P.
Great equipment. Terrible customer service and support.
I originally bought the a24 trap a year ago. I truely is the best trap out there. Worked very well. This year I decided to purchase a refill kit that was supposed to come with 2 CO2 canisters and lure to rest the trap this season. When I opened the box....I saw only one canister was sent. I was missing one. On the site the refill kit said and still says two canisters come with the kit. Well I contacted the company....and four days later...not a single word back. I have a feeling I am going to not get the second canister I paid for. The equipment is great....their customer service as of right now...seem to be very lacking. Guess I will be done with this company and their traps. Will need to find a new one. Buyer beware...if your order is not correct...looks like they will just ignore you. Update 6/14 customer service contacted me and is going to remediate the problem. I appreciate their effort and thus have updated their rating. Again love their products and now their customer service as well.
Response from Automatic Trap CompanyJun 14, 2021
Hi J Pan, If we missed your email it most certainly wasn't because we were ignoring you, we certainly apologize for the mix up. We will gladly send a replacement CO2 canister free of charge. I will escalate your case directly to the customer service team. But I will need to get the email associated with the order. Can you send an email to [email protected] so we can confirm your order details and we will have the customer service team take care of the rest. - TH



