AutoluminationReviews of autolumination.com

I ordered very specific bulb due to dimensions of bulb. They sent completely different bulb from what I ordered. When I emailed them they claim they sent upgraded bulb. It doesn't fit so it does me no good. They're refuse to pay return shipping yet they knowingly sent wrong part. This business is a joke. Stay away.

I was trying to purchase some LED side marker lights for my Fiero. I had found a forum that recommended this site and gave the bulb models. I tried searching by type of lighting, by bulb, by application, everything I could think of, to no avail. Thre pages require perhaps 100 page downs to peruse their entire length. For any time I tried to buy something, I was transferred to another page of equal length. No page was laid out in and semblance of order. In fact, there seems to be no rhyme or reason to the entire haphazard site. Some links just plain don't work. At one point, I clicked on a link for light strips, and was taken to PayPal, where an item I didn't want was listed. Obciously, the site was written by a very inexperienced and incompetent programmer. After spending several hours over 2 days on the site, I sent an email asking for help and briefly summarizing my issues so that they could be addressed that others may have a better experience. I received a reply from Tracy, who said that the search didn't work that way, and asking an irrelevant year for my Fiero. I replied with the year, then received a reply from Chris, who said that Tracy was confused. Chris provided some links to a video and very lengthy pages so I could look for the items I'd already been looking for. Thus far, I have received no help. I tried again to peruse the hundreds of items on the pages on the links. I was able to choose an LED strip, but not the color. I clicked the add to cart link, and some TOTALLY DIFFERENT product appeared in paypal. In frustration, I wasted more of my time and effort trying to do business with these people by sending and email stating the problems I was still having. Rather than offer any solution, the following unsigned reply was sent to me: "Honestly, I think if you cannot even figure out how to click on add to cart, you are never going to figure out out to put these in your car." I can understand their laziness, incompetence, inability to build a usable site, inability to understand a simple request, ignorance of their products, and certainly their inability to use their own web site, but who sends an insult like that to a customer? My abilities or lack thereof are none of their concern. There seems to be some transference and/or projection of their own incompetence. Since there are no product details on their site, there is no way I could know about their products, but apparently they don't know either.

Bought the LED neon tube on their site. While the red one gave the advertised effect neither green nor blue did. The tubing was transparent and completely fails to diffuse the light from the LED core as advertised. After ignoring my initial email and being told I was "confused" they finally said "that's just the way they are".

I ordered two Par 38 LED lamps and what I got is outrageous.....one lamp is broken internally...not from shipping since the box is OK...and the other is without a protective cover over the internal high voltage components and LED's. I tried the lamps to see if they worked....at my own personal risk...and guess what, they don't work. So now its going to cost me even more to send them back. Clearly this company is a fraud and should not be allowed to continue business DANGER ! DANGER ! DON'T USE THIS COMPANY

I've dealt twith this company for a few transaction. While order and ship is no problem - the customer service from them is disasterous. If they send u a defective bulb, you would have to pay for the charges to ship them back first and fill out a form for exchange. Not sure how this site survived for so long with poor customer service, but thats my 2 cents.

The only good thing about this site is their low prices. I ordered 3 sets of bulbs: headlight, foglight, and led accent bulbs. The foglight and led bulbs are currently working. The headlight bulbs did not install correctly. I emailed Tracy, the customer service rep, and she explained that the would not be able to refund me because one of the plastic "turn clips" was broken off when I attempted to install the bulbs. She also told me that it was "statistically impossible" that these bulbs wouldn't install correctly. After I sent her a picture comparing their bulbs against my current bulbs, she advised me to remove the rubber ring that sealed their bulb against the headlight unit and she said this was an "obvious solution." I emailed back saying that it wouldn't be an obivous solution to remove the rubber ring that seals the bulb against moisture and debris and I thanked her for the rude tone in her emails and poor customer service. Buyer beware... if you have any issues with your purchase, they will not be resolved.

When I first saw the site I felt I needed to find as many reviews as possible to justify purchasing from autolumination.com. Boy was I wrong. The package arrived in two days, the bulbs were packed in a static senstive envelope, not a blister pack like most companies. Let me just provide some background before I go on - I have been purchasing LED automotive light bulbs since they first started selling them, so I know all the types and have personally owned and used them on everything from my 1995 Thunderbird and 1988 420SEL to my 2010 Escape and have purchased them all on line from eBay and directly from the merchant/manufacturer. The autolumination.com website looks like a refugee from Window98, but I was able to navigate with little difficulty. I too was questioning why their bulb was $5 more than superbrightleds' $24.95. Well first off - it's not the same bulb - duh. Whereas the superbrightleds bulb has 45 SMD units in it, it is only worh about 3w-6w of power - not much light for $25 - and this is what they term as their 'brightest' bulb. I purchased the 3w reflector bulb from superbrightleds.com and two competitor bulbs with similar and higher SMD counts - 44ea and 68ea, of these three, the 3w was far brighter, although it claims to be a 320 degree beam I seriously doubt it as light was brightest from dead center to just about 90 degrees. The autolumination.com unit sports 4 sections (3 side ovals and one forward facing dome) with 3x1w SMT bulbs behind crystal wide angle lenses = 12w a bulb - is far brighter than the 3w and flat blows 44, 45, 68 and 96 SMD units clear out of the water and worth the $30. I only wish that this bulb came with the diffuser lenses as an option to increase the light dispersion. Also it should be noted that another difference is that when the light transitions from marker to stop or turn the increase in light is extremely noticeable unlike SMD units that barely flicker or 'pulse'. Overall I say I will be doing business with this company again in the near future.

Awesome Experience With Tracy.She sent me a great product at a great price, THANKS AUTOLUM.