AutoluminationReviews of autolumination.com

Shipped out fast. Headlight "HIRs" are a cheap knock Chinese knock off. We'll see if the LED I also ordered is any good. Will order from Superbrightleds next time.

Based on other online reviews - Seems like the weak link is customer service. Placed order for 2 1157 white/red switchback bulbs on 4/7/15. Received email confirmation on 4/8/15 that order had been received and shipped and that a tracking number would be emailed within hours. Did not receive tracking number. Searched website for order and it indicated that it had shipped. On 4/16/15, I emailed customer service address to inform them that I had not received merchandise. Received email on 4/17 acknowledging receipt of inquiry and they would respond within 1 to 2 business days. I received no further response. On 4/22/15 I placed a call to phone number found on my PayPal order confirmation. Call was placed at 9:30 AM EST, I also resent my email of 4/16, reiterating that I had not received product or follow up from Superlumination/Autolumination. I indicated that failure to respond within 24 hours would result in my taking action with PayPal, my credit card company, and the State of Arizona. Within 2 hours, I had an email from Tracy @ superlumination. Email stated that I had been informed that items were back-ordered (apparently not shipped per confirmation email or website tracking) and that my order would be cancelled and refund made to my PayPal account. To superlumination's credit. Within 1 minute after receipt of their email, I received confirmation that Paypal had credited my account. I will NOT do business with them again, and I WOULD NOT recommend them until I saw significant recent positive feedback.

The only good thing about this site is their low prices. I ordered 3 sets of bulbs: headlight, foglight, and led accent bulbs. The foglight and led bulbs are currently working. The headlight bulbs did not install correctly. I emailed Tracy, the customer service rep, and she explained that the would not be able to refund me because one of the plastic "turn clips" was broken off when I attempted to install the bulbs. She also told me that it was "statistically impossible" that these bulbs wouldn't install correctly. After I sent her a picture comparing their bulbs against my current bulbs, she advised me to remove the rubber ring that sealed their bulb against the headlight unit and she said this was an "obvious solution." I emailed back saying that it wouldn't be an obivous solution to remove the rubber ring that seals the bulb against moisture and debris and I thanked her for the rude tone in her emails and poor customer service. Buyer beware... if you have any issues with your purchase, they will not be resolved.