AutoluminationReviews of autolumination.com

I ordered roughly 375.00 worth of LED's and tow brake light lasers etc etc. When I got my order, most of the order came with the exception to headlights and brake lasers. I contact Tracy at the email provided and she let me know the items were being dropped shipped directly from her manufacturer. I waited another week and they came in. The lasers were very poor quality and came from China. When I googled the part number on the laser it took me to wish.com where the lasers she sent me were free and all you had to pay was shipping. They charged me 20.00 ok.. I can live with being ripped off on that, but the Headlights came were wrapped in tape so tight we had to tear the box getting them open. I paid 139.00 for ospram LED 12000 lumen lights, what was sent to me was chinese knockoffs. The ones sent even came with a reciept for 10.00 from the chinese manufacturer. I contacted Tracy and she assured me she paid more than 10.00 for my lights and they were amazing lights to try them. Um.. no.. I am not putting these in my 80,000.00 Corvette. She said I could send them back if everything was included and in perfect resellable condition there would be a 1% fee if anything was damaged it would be a 25/50% restock fee. Well they wrap so much tape around them you could never send them back as in perfect condtion and if I tried them like she suggested they would not be new either. Long story short, they send you parts that are retail prices from chinese knockoff companies. I will tell every person I meet about how much they suck.

Website shows a picture of a genuine, all Philips HID conversion kit. Description reads '100% Philips HID Kit'. Wrong. Received nothing in factory packaging, everything just thrown into a box for shipping. Ballasts were correct, but with cheap looking Chinese bulbs. When I provided a photo of the actual Philips bulb to Tracy, there was no direct response other than the ones sent to me are "wonderful bulbs". As if I'm not supposed to notice getting ripped-off and just install them. I did return the kit for a refund but did not avoid a re-stocking fee that should not have been charged due to their false advertising. It appears the company is doing OK as the average tract home on E. Beachcomber Dr. has been replaced by a much nicer house on E. Vallejo Ct. in Gilbert AZ.

So, I haven't even gotten my bulbs yet and already hate this company and from the reviews I've read, I'll probably hate the company even more if they quality is bad. I ordered the HIR 9005 5500-6000K bulbs and they hadn't emailed me or updated Paypal with tracking info, so I emailed them to see what was going on. Tracy, the god awful rep they have, replied saying her "vendor" said they were out of the HIR 9005's in the 5500-6000k but would send out the 8000k instead. I told her not to do that. I replied a few times asking what my options were and she replied saying just make your mind up so I can close this order and be done with it. HER EXACT words. Like my time was eating up her precious day or something?? I'm a paying customer and she treated me like I was pestering her by asking questions. She then ignored 4 of my emails and when she did finally reply, she said he just shipped out HDR 9005 6000k and refunded me the cost difference per my request. I emailed her back and said not to do that because I hadn't told her to do so and never requested to do that. She then ignored 2 more of my emails and when I emailed her about when she would refund me, then she actually replied. But she didn't answer any of my questions and still has not answered any of my questions. I FREAKING HATE THIS COMPANY, and HATE is an understatement. And I imagine I'll have to get paypal involved if I heaven forbid, I have any problems with the bulbs since she won't respond to my emails. Tracy is a complete witch with a b and needs to get out of the customer service department at this company and go to shipping and receiving or something where she has 0 interaction with people. I don't understand how the hell this company's owner would let someone as bitchy as her be the customer service rep. I would love to contact the owner and get their two cents and see if they know how she "handles" customers, or lack there of.

I used to be an avid supporter of autolumination. I was an early adopter of this company. I bought/tried most of their led bulbs. The bulbs were bright, great fittment & long life though they were pricey it was worth it. Once their patent protection expired their quality & service went severely downhill. I recently ordered the same led bulbs that I always ordered but I received some cheapy eBay quality bulb that didn't fit. They advertise the same high quality bulbs that they used to sell but send you some cheap mass produced china product that doesn't match their description of the bulbs. It's truly false advertising/bait & switch at its worst. The customer service is even worse then the quality of the bulbs. TRACY who definitely needs to take a customer service class was very rude. I had sent pictures of the old bulbs which I had previously purchased from them & which to this day is still advertised on their site vs the cheap bulb they sent in place. I explained that bulbs didn't fit & was a completely different color than what advertised. I took comparison pictures of every minute detail down to the measurement of the contacts on the chip board because the obvious pictures of side by side comparison wasn't enough for her. She keeps insisting that it's the same bulb even though the comparison pictures show it's not. They she says that I can return my order at my cost & be refunded less the 1st shipping cost, my return shipping and restocking fee when it wasn't even my fault. I then filed a paypal dispute because the pictures wasn't enough to start that hamster in her head. After the dispute was filed she has the nerve to say "well if you buy this bulb of course it won't fit". Seriously how can you advertise specific measurements, fitments & color then send something that doesn't match the specs & then tell me that it won't fit what it's advertised to fit in a rude way. I'm currently now in the process of filing a claim with PayPal. Take it from me someone who been doing business & recommending this company since they 1st started. Avoid them & take your business elsewhere. You just lost a lifetime customer & all of the recommendations. I will be posting all of the comparison pictures on all lighting forums so others don't get ripped off & have to deal with the worst customer service person you'll ever come across. On a side note if you're hard headed & still want to order from them only order the bulbs that don't have the patent blacked out in the advertisement. For example if you look for a 168/194 & click on a bulb & see a black square above all the different colors for that bulb avoid it. All they did was black out the patent protection & not update the actual pictures & measurements of what they're selling. To the person that posted that they're great. If you actually got the high quality bulb that they advertised & compared it to what you actually received. I guarantee you'd be singing a different tune. Happy customers do also post & praise as deserved on forums which you apparently know nothing about if you're searching for a rare bulb on amazon.

I was looking for a rare light 6v motorcycle headlight. No local dealers had it. Ebay wanted $50. From Amazon I found autolumination is offering the light for $30 but I went to their website directly (as usual you can do better than Amazon by going to the vendor). Autolumination had it for $25 which included shipping. Great. Their website is lousy but I found the light and ordered. Two days later it was delivered, shipped from Arizona. Very happy with this company. It seems there are others complaining about their experience, but I wanted to come here and post a review because I did not have any problems. Often happy customers don't bother. I'm pleased. Thanks.

Based on other online reviews - Seems like the weak link is customer service. Placed order for 2 1157 white/red switchback bulbs on 4/7/15. Received email confirmation on 4/8/15 that order had been received and shipped and that a tracking number would be emailed within hours. Did not receive tracking number. Searched website for order and it indicated that it had shipped. On 4/16/15, I emailed customer service address to inform them that I had not received merchandise. Received email on 4/17 acknowledging receipt of inquiry and they would respond within 1 to 2 business days. I received no further response. On 4/22/15 I placed a call to phone number found on my PayPal order confirmation. Call was placed at 9:30 AM EST, I also resent my email of 4/16, reiterating that I had not received product or follow up from Superlumination/Autolumination. I indicated that failure to respond within 24 hours would result in my taking action with PayPal, my credit card company, and the State of Arizona. Within 2 hours, I had an email from Tracy @ superlumination. Email stated that I had been informed that items were back-ordered (apparently not shipped per confirmation email or website tracking) and that my order would be cancelled and refund made to my PayPal account. To superlumination's credit. Within 1 minute after receipt of their email, I received confirmation that Paypal had credited my account. I will NOT do business with them again, and I WOULD NOT recommend them until I saw significant recent positive feedback.

I ordered amber-white switchbacks with expedited air international shipping ($35 add on). The parts show up 9 days later with postage listing it cost them $20.... Not a big deal. The parts were incorrect and flashed the wrong pattern. I sent an email to Tracy asking for them to send the correct ones to me and I would return the incorrect ones. She proceeded to insult me, accuse of being a liar. I provided video evidence of them installed and being tested. It is clear they are incorrect. I finally had to bight the bullet and pay my own money to have them sent back. She receives them and is still trying to blame me and my vehicle circuit. (I had previous bulbs installed working fine and these were extra replacements). She finally gives and and no only agrees to refund the list price of the bulbs and wants me to eat the cost of their shipping and my own shipping for their screw up. Not to mention through all of these she is no doubt the rudest person you will ever deal with. I'd give zero or negative stars if I could.

very simply, the sent me product that didn't work as advertised. one of the two lamps they sent me broke off in my hand as i removed it. they are only willing to refund me for the one lamp that isn't broken. I'm done with these fools. that give a bad name to internet auto accessory firms