Auto Glass NowReviews of autoglassnow.com

They were polite, however poor workmanship. They left the area messy and full of glass fragments. Fortunately I did not have to pick up children or any other living creatures. Upon me leaving, the area was full of glass fragments, along with the gentleman saying “ you may want to get your detailed. In my years of having glass replaced everyone cleaned up the area of repair of not leaving it cleaner. I will not be returning to this location. The only reason I came is because they were listed through insurance the work is supposed to be lifetime warranty. The associate said only a year warranty, I will be reaching out to my insurance. I should not have to clean up after any professional work with my on vacuum cleaner. I had to make an appointment with another location to make sure the work was done properly I will update. STAY AWAY FROM THIS LOCATION READ THE NEGATIVE REVIEWS!!!

It looked like they did a good job replacing my windshield however the glass developed a crack a few months later. Since they claim it was cause by a rock chip, this is not covered by warranty. I am disappointed because it is not clear to me that it was a rock chip (if so it is the smallest rock chip I have ever seen) and because I previously got my windshield replaced by safelite and when I got a crack caused by an actual rock chip, they replaced the windshield for free with no fuss

Don’t trust them

I would like to start off that The receptionist Dottie was very unprofessional. I got my windshield glass replaced on September 29, 2025 made a warranty claim on September 30, 2025 which I never got a claim number until I went to the location so they can see the claim on October 1, 2025 very unprofessional . They said they didn’t damage my vehicle and clearly I have pictures. They taped my windshield all the way up told my wife if we have any molding issues around my windshield please come back. We have a lifetime warranty, but failed to tell us that they damage our trim and our molding They scratch my paint and they said they did not do it. That wasn’t the outcome I was expecting after the technician mentioned, he been doing glass installation for over 35 years. I asked for a district manager number. They said they’re not allowed to give the number out which I know he has an office number to be reached on very, very, very very unprofessional. I called customer service very unprofessional. I went there because they did one of my vehicles over 10 years ago and I never had an issue so that’s what drove me to go back but will I referred them to anyone right now no Will I go back hell no……. if I can give zero stars based on customer service, I would. just simple conversation would’ve fix the whole thing when it happened during installation always let the customer know what’s going on. Don’t try to cover up because it’s never a good outcome.

I had a truly frustrating experience with Auto Glass Now. I arranged for a windshield replacement through my insurance at my repair shop. The technician initially refused to work under an awning due to weather concerns, causing delays and hassle. Eventually, we moved the car indoors so he could proceed. However, after the installation, I later discovered that the moonroof liner on the passenger side was damaged. It looked like it had been physically pulled or torn, with visible marks. When I reported this issue, Auto Glass Now provided no meaningful resolution. They are just planning to pass me around from corporate customer service, to manager so they can then say well the technician says he didn't do it. Essentially leaving me with a "he said, he said, she said" situation between myself, the shop and their technician. In the end, I'm stuck with the damage and no accountability from their side. Overall, the lack of customer service and refusal to take responsibility for the damage is unacceptable. I strongly advise others to avoid using Auto Glass Now.

Damaged my internal mirror housing and was told id hear back from them and I haven't.

DO NOT USE THIS COMPANY........... They replaced my windshield in my new vehicle and the next day it rained and yes it leaked all over my dash. In fact it rained the next two days so I spent untold time trying to not have my dash ruined. I called and got someone that said they would contact the manager who never called me back because it was "the Weekend". So on Monday i was on the phone and it took forever to get the manager of the Maple Shade, NJ location on the line. finally he agreed to to "FIX" the problems and to bring the vehicle back in which i did. well the very next rain the windshield leaked again worse than the first time. long story short after many phone calls they agreed to replace the windshield and would give me a credit for the problems. Here we are months later and a number of calls to manager i still have not received the credit promised.

Horrible customer service. The receptionist literally argued with me on the model vehicle I have, then she hung up on me. Then when I called back, she hung up on me again..