Auto Glass NowReviews of autoglassnow.com

Deceptive scheduling and awful customer service. Will lie and mis lead you to cover up their scheduling issues.

Terrible Service. They failed to show up after two appointments. They booked the second one a week out after they screwed me on the first appointment. I called Ocean Glass and they came the next day. AGN is AWFUL!

Any company that employs drivers like the person driving the van with the plate Y68612 on West Roxbury Parkway at 3:20pm on 5/27/26 deserves a 1 star review. This guy is a lunatic. Blowing red lights driving down the wrong direction just before the parkway. Insane behavior

I had a very poor experience with this shop, mainly due to bad communication, inconsistent pricing, and questionable workmanship. Initially, I received a quote of $309 online for a front windshield replacement for my 2008 Mazda 3. When I called, they confirmed a discounted price of $246 and scheduled my appointment. However, after I arrived, they didn’t start working on my car until about 45 minutes later. Then, after another 30 minutes, they informed me they had broken the new glass during installation and didn’t have a replacement in stock. I had to leave the car there, and they promised it would be ready by the next day at noon. The next day, when I arrived, they told me the glass still hadn’t arrived and asked for another day—without ever calling or texting me to inform me beforehand. I had already spent money on Uber twice because of this. When I raised the issue, they showed a bill of $363, which was completely different from the $246 confirmed over the phone, and claimed they had no record of that price. After I showed them the $309 online quote, they finally applied a $50 discount from that amount—but still did not honor the originally agreed $246. To make matters worse, they kept my car outside overnight in the rain with no windshield installed or protection. When I finally got the car back, the airbag warning light was on. I called them, and they told me to bring it back so their mechanic could check it. But when I returned, they refused to take responsibility and didn’t even inspect it—completely contradicting what they told me earlier. Overall, this was a very frustrating experience. Poor communication, inconsistent pricing, careless handling of my vehicle, and unprofessional behavior. I would not recommend this place to anyone, and I definitely won’t be coming back.

Not even 1 star. And they got 4.9 rating? They must have paid people to get the 4.9 rating. They quoted me for $50 tiny chip repair. I confirmed with the schedule for $50. Technician asked me for $129 , I said only $50. He called the office to confirm, call me back and asked me to pay $50 , I was using my CC to pay for $50. Oops, sorry I accidentally charged you $129. Accident? Anyway, my chip was still there on the windshield, he did not do anything. It looked exactly the same as before the repair. These people are scammers. Stay away from AGN or you will not only wasting money but you will have a heart attack, also.

A classic and unbelievable BAIT AND SWITCH company. DO NOT USE! I made an appointment for my Toyota FJ Cruiser, which needs a few specialty parts (I've had the windshield done before so I know this) and they quoted me $371. On the day of the install, the tech calls and said "I dont have the parts, they didn't tell me I needed them." Ok, very frustrating, but I rescheduled AND called back to CONFIRM that they knew what vehicle they were replacing. They said yes, all set. Then, on the morning of the second appointment, the tech called me and said, "Okay, so it will be $651." Yes, almost THREE HUNDRED DOLLARS more. I called the office and the guy said, "well, it's an FJ Cruiser and it needs special parts." Well no kidding, you knew that from the beginning! What an absolute joke and waste of my time. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. There is no way they have a 4.7 out of 5 stars, that has to be fake. Run as fast as you can from this joke of a company.

I have an appointment today and I've been waiting all day at 2:00 I received a text saying that I have an appointment today and they'll be seeing me sometime today I click on the link the websites out of service so I call when I call I find out that it's been canceled but just received a text saying that they were looking forward to seeing me today after a few phone calls I found out that they have lied on me saying they called me and that's why it was canceled then after another few phone calls find out that it was actually canceled yesterday but I receive a text today saying they're looking forward to seeing me today and that appointment was actually canceled yesterday make it make sense and they want to get at me for feeling some type of way and and saying a few Choice words yeah I did this is how you run a company this is how you treat potential customers haven't heard a word from them if it wasn't from me calling I wouldn't have heard nothing about it I still as far as I know my appointment is still on it's still scheduled because I haven't received word any haven't received anything else saying different and like I said the only communication that has been done between me and Auto Glass now is me calling them. Now I'm the bad guy because I've been waiting all day for my appointment which it still has time for my appointment because it was between 12:00 and 5:00 it's only 3:38 I'm the bad guy because I've been waiting all day and received text from them saying that they were see me later on today but the appointment was canceled yesterday but I was told the reason the appointment was canceled today was because they called and I didn't answer make all this make sense

The guy showed up and decided he couldn't do the replacement because "it might rain" and that would take more time for him wait to do the calibration and he had several other jobs in multiple locations to do today. Unacceptable. I will be using a new replacement company.