AutodeskReviews of autodesk.com

When trying to setup fusion 360 for the school I am the network administrator for I was unable to download the software even after being confirmed for the educational licence for the establishment. The response I receive: As an IT Admin you can have the license to set up deployment but you cannot download the product on your account. The Educator or Student can on their accounts, but as IT Admin you only have access to the license. You may use the 30 day free trial if you like. How can an IT Administrator deploy software if they cant download it? It took 90 minutes of back and forward to be told this. You make these offers of free educational software but have no inclination to assist in setting up or even making it available to the staff administering it. Not to mention the install is poorly compiled with no ability to configure install location etc. Will be advising my teaching colleagues to avoid using Autodesk products as the support is practically non existent and the products aren't available in the way advertised.

Emailed consistently about wanting to open a business account to sign up a few users. Took me ages to get them to respond with a sales agent. Then I asked a simple question about opening a business account and the sales person has been ghosting me for weeks. I guess AutoDesk doesn't operate as a business and want to make money then? Unprofessional.

I wouldn't use them on principle. I'm in the UK and they want me to pay a ridiculous premium for it over (from what I can see) every other country on the planet. I'll never use them even if they sort that out of principle, and my opinion is you should not either. What terrible unjustifiable business practise, that simply leaves you looking like crooks (also my opinion).

I bought a subscription for PM & D Collection for $3000 and never got it to work. Inventor got stuck in trial mode. Hed to uninstall and reinstall several times and still got stuck in trial mode. No support, put in support ticket got no answer except that it'll take two days for an answer, but actually never got an answer. I tried to get someone on the phone, but nobody ever called back or answered the phone. I lost a lot of time to trying to solve the issue and lost my work which I've done during trial period.

They helped me very well with a failed transaction/ refund! The service is outstanding. Thanks again to the Autodesk Team. Kind Regards M. Streit

Customer support sucks beyond belief. My old computer died and I had to reinstall on a new computer. There is a licensing error that crashes AutoCAD. Over a week of trying to get help. They fix it and then the problem comes back. Almost no ability to speak to ANYONE, including a manager. AutoDESK SUCKS.

Autodesk's softwares have more bugs than you can even imagine. Try to select something ? crash. Try to run a simulation ? crash. Try to breath ? Crash. The support is poor and most of the time are as lost as you are. They didn't even have the latest version of the soft on their computers the last time I tried troubleshooting with them. They had a 2 years old version. I could rant for hours, at this point I just despise Autodesk not even trying to provide good products just because they have a monopole. They'll pay sooner or later.

While Fusion 360 is great software and has a nice fresh feel compared to older CAD software, the lack of support massively let's it down. My colleague paid for a new years license on 28-12-2021 and received an invoice. Two weeks later he still doesn't have access. It is read only and Fusion says 'Expired: Subscribe Now'. I was told on my first chat with Autodesk that it looks like the seller had not released the license and someone would call me within half an hour. That never happened. On my second chat a couple of days later I was told someone would call me in the next couple of hours and the case was moved to urgent status. I never heard anything back. It is a great shame as we were looking to migrate our whole design team from Solidworks to Fusion 360 but looks like we will stick with Solidworks - as once you've paid for it, you can just use it.