AutodeskReviews of autodesk.com

Nachtrag: Ich ändere den einen Stern auf 3 Sterne: Nachdem ich einen kompetenten Mitarbeiter im Chat hatte, wurde mir schnell ein neuer Code übermittelt und alles läuft wieder bestens. Autodesk sollte seine Service-Mitarbeiter nicht nur in Entschuldigungen sondern vielleicht auch im Vetragsrecht schulen. Sechs Stunden für die Katz. Originalbewertung mit einem Stern: Ich habe eine permanente Lizenz über die Suite aus 2014. Nach dem Einbau eines neuen Mainboards funktionierte weder Inventor noch Autocad mehr, ein neuer Aktivierungscode soll eingegeben werden. Den gibt mir Autodesk aber nicht, weil es keinen Support mehr dafür gibt. Ich will ja auch keinen Support, nur meinen Aktivierungscode. Wieso darf Autodesk grundlos meine Lizenz sperren, nur weil ein neues Mainboard eingebaut wurde?

I have to use AutoCAD everyday and I am also a confined fan of Revit. I say "confined fan" because I feel like I'm in a software prison due to the lack of other options in the CADD/CAM market. SketchUp is not much better when it comes to pricing and it doesn't hold a candle to the features of Revit. My biggest gripe (since I haven't yet had the pleasure of dealing with the Customer Service side) is the price. I still can't understand why these programs are so incredibly expensive. There is no way that the prices of these programs directly reflect the amount of work/labor hours put into any one of the many titles in the Autodesk library with a little profit tossed on top. No, the reflection is "We want the customer to pay for the software EVERY YEAR, full stop...no cares given." Ever since Autodesk moved to the subscription model, Autodesk has taken it on themselves to charge slightly less than a perpetual license used to cost, only now it's yearly. Really horrible decision on their part, yet we have little to no other options. This entire scenario reminds me of the Adobe fiasco but that's an entirely different review. I gave this review 3-stars because the software (when it works properly), is really good. It does 95% of everything I need it to do and about 75% of what I want it to do. I realize that no CADD/CAM software will be perfect but at this point, I'm very close to switching to SolidWorks and/or SketchUp for 3D Architectural modeling and ArchiCAD (or some other equivalent) for my 2D drafting. The sad part is, those programs are annual renewal licenses also, if I recall correctly. This doesn't solve the licensing problem but it will get me out from under the Autodesk umbrella that is currently choking me and my company to extinction. Dear Autodesk, I used to love you and sing your praises. Now you've gotten insanely greedy and unforgivably lazy. Please fix your problems, for your sake as well as ours. I would happily pay for annual licenses, if they were priced appropriately. Please give us perpetual licenses back, PLEASE! Plus, I'd go back to singing your praises again; if you'd train your Customer Service Techs to actually fix problems instead of blaming the Customer or the Computer. Sincerely, A long-time Autodesk using Drafter/Designer. P.S.: I checked the box to send this review to you (Autodesk), in hopes that you'll actually read it and respond to it by doing better as a company. Please, do better Autodesk. You owe it to all of us who've held you in the highest of regards for all of these years. Please, do better!

The program crashes all the time and it has many bugs, such as not being able to save.

I have used Fusion 360 for hobby use for a number of years. I decided yesterday, after two years of not using it, to draw a plan for a structure in my garden, only to find at 01:00, when the bulk of the design was done, that any ability to print out the detail of the design had been disabled unless one subscribed. [16Oct21]: Actually limited functionality for documentation does work and you are able to print them - it's not ideal but not as bad as I had first thought. The stated purpose is that we can use it for hobby use - please explain to me how we are supposed to use it if we can't get printed, or pdf, output for the design. It is good software, but useless without being able to print the output. I will be looking to find an alternative and would advise anybody to do the same if they want a free CAD system that is actually helpful, rather than simply impersonating itself as 'for hobby use' for marketing purposes. [16Oct21]: my trials with other software were not successful - frankly even with the limitations Fusion 360 for personal use, it remains my design software of choice

Det er mere end besværligt at installere deres produkter på grund af den høje sikkerhed med serienumrer og aktiveringskoder. Specielt når serienummeret ikke virker. Efter utallige forsøg på at få serienummeret indtastet ville programmet ikke godtage det. Sidste udvej var så en henvendelse til kundeservice, som desuden besvarede på svensk. Dette er utroligt godt, da jeg havde regnet med, at jeg skulle til at formulere mit indviklede problem på engelsk. Ikke fordi jeg har noget problem med engelsk, men det er noget lettere når man kan skrive og forklare på dansk og så få svar tilbage på et nordisk sprog. Under 24 timer efter at jeg havde sendt en mail til dme første gang, havde jeg en løsning på mit problem. I den tid fik jeg svar fra dem 3 gange - så problemet er egentlig hurtigt løst. Selv deres kundeservice havde det samme problem som jeg og det var fordi der var et teknisk problem med det pågældende serienummer. De lovede at løse problemet og vende tilbage når det var løst. I mellemtiden fik jeg en løsning som jeg kunne bruge midlertidigt indtil de fik løst problemet. Hermed altså en utrolig flink, god, professionel, og ikke mindst, en super hurtig kundeservice, som jo opvejede mit problem med installeringen en hel del! Kan hermed utroligt godt anbefale deres kundeservice. Desværre trækker det ned i bedømmelsen, da førstehåndsindtrykket af deres programmer er, at de er besværlige at installere og aktivere. Kundeservicen er altså det eneste positive her og dermed er 3 stjerner det der passer bedst til oplevelsen.