Paul W.
Worst customer service team i've ever come across
We used to procure our licenses via a 3rd party and had no issues for years. This year, Autodesk decided to cancel that. Great, let me go onto the website and click "buy it now", oh no, you can't do that. you have to set yourself up as a supplier which takes months. you then end up with one single person responsible for everything and you can't link orders to people. it's a mess! Autodesk have outsourced support to India, and by jingo it shows. no one can understand you, so cross your fingers that you NEVER EVER have to raise a support case. i do believe I have responded "Yes" to their feedback requests of "Would you like a manager to contact you" around about 20 times, I am still waiting. To be fair to them, I did get a missed call around 22:00, maybe they had been at the pub? who knows? Do yourself a favour and buy an alternative piece of software.



