Online Car AuctionsReviews of autoauctionmall.com

Response from Online Car AuctionsSep 10, 2019

Dear Tarek, We are very sad to hear that you had a negative experience with your vehicle purchase, however, you were well aware that you were buying a Salvage titled vehicle with front end and undercarriage damage. As you know, we provide the general public with access to dealer only auctions. This gives you the ability to buy a car from auctions where dealers buy their cars for a price below retail (or what you would have paid if you bought the car from a dealer’s lot instead of the auction). When you spoke with our representative you were advised that we do not inspect the vehicles that are listed on our site as we do not have possession of the cars. We are a broker and give you access to these dealer-only auctions (which you would not otherwise have access to), but we cannot inspect the vehicles before they are sold. On our site, we provided you with the information and pictures of the car we received from the auction clearing house so that you could determine if you were satisfied purchasing that specific car. You also had the option to pay for a third party to inspect the vehicle before purchase, but you did not have the vehicle inspected. Prior to bidding on and buying the car, you were informed that that the car had a Salvage certificate of title and had front end and undercarriage damage (as was also advised in the car listing page). You knew about this and decided to purchase the car anyways. Finally, the purchase price that you paid for the car is exactly the price that was charged by the auction clearing house for that car. Based on the above, we did not hide the condition of the car nor the price that the car was sold for at the auction clearing house. Ultimately, you paid well below retail for this car knowing that the car had significant damage (as set out in the car listing on our site) and a Salvage certificate of title. In all, you were aware of the type of vehicle you were buying and paid below retail value for the car because of the damage it had. You knew that we did not inspect the car and it was being sold “as-is, where-is” as clearly stated in various places on our site (and communicated to you by our representative). It is unfair now to call us “tricksters” and a “white collar scam” when you were well aware of the vehicle that you were buying and authorized us to purchase it on your behalf. If you have any further questions, you are always welcome to contact us. The Auto Auction Mall Team

Response from Online Car AuctionsAug 21, 2019

Dear Ali, We are sorry to hear that you feel you had a negative experience, but we are not thieves and have never lied about our fees to you (or any other client) whether in our correspondence with you or on our site. As you know, Auto Auction Mall provides the general public (such as yourself) with access to dealer-only car auctions without the need to have a car dealer’s license. In essence, we give you the ability to buy a car at a wholesale price and avoiding a dealer “middle-man” mark-up. For this service we charge the following fees: 1) Auto Auction Mall fee of $249 for cars under $3,500 and $299 for cars above $3,500; 2) A Documentation Fee of $85 (to offset costs related to title and other issues) and a Bank Fee of $59 – Please note that effective August 1, 2019 these fees have been reduced as we have been able to streamline our process and wanted to pass the savings on to our clients, so now the Documentation Fee is $75 and there is no longer a Bank Fee; and 3) An Auction Clearing House fee which is the fee charged by the Auction Clearing House for the purchase of the car from their auction lot. This fee is based on the Auction Clearing House’s fee schedule and depends on the final purchase price of the car. In this industry our fees are very competitive and on the lower end (if not lower) as compared to our competition. Further, our fees are clearly stated on our site (https://www.autoauctionmall.com/company/fees), in the fee calculator found on each car listing page, and in our terms of use (section 6.6) which you agreed to when you registered on our site and purchased your car. We have been very transparent with you (and all of our clients) regarding the purchase process, our fees and how we operate. In connection with the Auction Clearing House fee we generally charge on the basis of Schedule B (unsecured method of payment) which is clearly written in our Terms of Service (as referenced above). This was not a surprise to you as you had mentioned to us that you reviewed the Terms of Service in detail before purchasing the car and were, therefore, familiar with how the Auction Clearing House fee was going to be charged. Finally, the deposit that you placed with us in order to bid on and buy the car was by credit card, which is an unsecured method of payment. In addition, when you had issues registering your car in your state, our title department spent time with you in order to help you register the car you purchased from us. Our staff was dedicated to your particular issues throughout the process and did everything we could to help you post-sale. In all, we were transparent with you throughout our process and our interaction with you so it is incorrect to call us thieves or state that we lied to you about the fees. We are happy to continue to discuss this issue with you if you have any further questions. Please feel free to reach out to us at any time. The Auto Auction Mall Team

Response from Online Car AuctionsAug 2, 2019

Hi Andrew, Thank you for your comments and we are very sorry to hear about your experience. We checked our records and Richard worked with you to schedule an auction for a car that you were interested in. Unfortunately, through an error on our internal system (which has since been fixed), your auction schedule notification did not get to our auction specialist and, therefore, we did not call you back to attend the auction. This was our error and we are truly sorry for this. Please rest assured that this glitch has been fixed With regards to your deposit, we received an email from you today (August 2, 2019) at 4:06 pm requesting a refund and at 4:26pm (i.e. within 20 minutes) on the same day we issued you a refund. It usually takes 5 - 10 days for the refund to reflect back on your credit card (depending on your financial institution). While we are truly sorry for internal issue that resulted in us not calling you to attend the auction, we do not believe that there was any hassle whatsoever with refunding your deposit. You requested a refund and your refund was processed within 20 minutes of your request. We would very much like to win back your business and if there is anything we can do to help you with your car buying needs please feel free to get in touch with us. We will ensure that there are no similar issues with your next customer journey with us. The Auto Auction Mall Team

Response from Online Car AuctionsMar 20, 2019

Dear Martin, Thank you for your comments as we appreciate your feedback. We are sad to hear that you had a negative experience but unfortunately you knew that the title was pending for this vehicle before you asked us to execute the Buy Now on the car. As you now Auto Auction Mall provides the public (such as yourself) with access to dealer-only car auctions. This is where dealers purchase their inventory to sell to the general public. All of the cars listed on our site come from various Auction Clearing Houses located in the US. We do not independently inspect the vehicles and rely on the information provided by the Auction Clearing House about the damage, status and title status of each vehicle. In your case, we went back to the telephone conversation we had with you on February 5, 2019 when you asked us to execute the Buy Now on the vehicle. As you were aware, we recorded the call since the Buy Now authorization was binding. In that recording when the Auction Specialist went over the details of the car before confirming your Buy Now purchase you were clearly told that title on the vehicle was pending. You knew that title for the vehicle was not available at the time the car was purchased and you still authorized us to execute the Buy Now on the car. In a title pending sale, the Auction Clearing House has 30-45 days to get title to the vehicle from the Seller and then provide that title to us. We continuously followed up with the Auction Clearing House to see if they received the title. We answered all of your calls and made separate calls to the Auction Clearing House to expedite the process as much as possible. Other than this, there is nothing else that we could have done. We finally received the title for this vehicle on Monday March 18, 2019 from the Auction Clearing House and on March 19, 2019 we called and told you that we were sending the title (via UPS) to you. The title was sent with UPS on March 19, 2019 and we provided you with the tracking number. At no time did Auto Auction Mall falsely advertise the car. You were aware that the title was pending for this vehicle as the auction specialist informed you on the recorded call when you wanted to purchase this vehicle. We regularly called the auction clearing house to see the status of the title on your vehicle and kept you informed. We could not have done any more than we did. If there is anything else that we can help you with, please do not hesitate to contact us. Regards, Auto Auction Mall team.