Double J.
Excited till I saw they use Copart
I haven't used them yet but was really excited until I read some of the 1 star reviews. It would appear the they use copart for a lot of the auctions. If I wanted to use copart I would just use copart. They are notoriously known as the worst online car auction company. Every review of Copart is negative. They are the bait and switch champions. They might have never once given an accurate car description and the fact that autoauctionmall would use them already makes me think I should probably go to a different auction site. Someone somewhere has to be honest and stand by the service that they provide. If the description is a lie than autoauctionmall should be fighting for you to get your money back from the original seller. As of right now it appears as long as they get their money they are done being involved. What a tragedy the world has become.
Response from Online Car AuctionsJan 27, 2022
Dear Double J, Thanks for leaving your feedback and we would be happy to address your points and hopefully make your next car buying experience from a dealer-only auction better. Please note that we are not owned by Copart and are a separate entity from them. As you may know, Auto Auction Mall provides the general public with access to dealer-only car auctions. This gives our clients the ability to buy a car from auctions where dealers buy their cars for a price below retail (or what they would have paid if you bought the car from a dealer’s lot instead of the auction). Many of the auctions at Copart are not available to the general public (i.e. non-dealers) unless they have a dealer’s license and fully established account with Copart. At Auto Auction Mall customer service and experience is the most important part of our business. We want to insure that all of our clients receive the best car buying experience during their journey with us. To that end, we take care to clearly explain the entire car purchase process from these types of dealer-only auctions, what types of vehicles the client can expect to receive, how to ship the vehicle and other related information. We also encourage our clients to have the vehicle inspected prior to using the buy now option or attending the live auction. To that end, we are happy to work with you through this process and assist you in any way we can. If you have an inspection company that you wish to use prior to purchasing a car, you are welcome to use them and we will help you work out the logistics of that. While we are not aware of your past experiences with Copart, should you wish to try our platform to purchase your next vehicle we would be delighted to help you in any way we can. Best wishes, Auto Auction Mall