Online Car AuctionsReviews of autoauctionmall.com

Really good experience with Online Car Auctions. The whole process was straightforward, and the communication was clear from the beginning. I got quick answers to my questions and everything went smoothly without any unnecessary complications. I was happy with how everything was handled and would definitely consider using them again.

I place this account on record as a matter of consumer protection and public interest. Based on my direct dealings, it is my firm and considered position that GWM Thornleigh, Penrith Hills Auto Traders, and Sydney Online Auctions operate under a single commercial umbrella, from the same premises, with shared personnel—principally managed by Ian, with Stephen Best acting in a senior supporting capacity. Notwithstanding this operational overlap, when concerns arise, it is repeatedly asserted that the vehicle was purchased from a separate entity “next door,” and therefore outside their responsibility. In my view, this distinction lacks transparency and appears designed to deflect accountability. The vehicle in question—a Mercedes-Benz C250 CGI Avantgarde—was advertised under the GWM Thornleigh banner. Prior to purchase, I made my position unequivocally clear to the sales representative, Charlie: I do not, under any circumstances, purchase vehicles sourced from auctions. I was expressly assured that this vehicle formed part of the GWM/Penrith Hills Auto Traders inventory. However, during the documentation process, I observed Stephen Best place his business card over the invoice in a manner that obscured reference to “Sydney Online Auctions,” which, in my view, raises serious concerns regarding full and frank disclosure. Within approximately five kilometres of taking possession, the vehicle suffered immediate and catastrophic mechanical failure, notwithstanding representations that it had recently received a clean bill of health, supported by a pink slip issued only days earlier. The defects were extensive and egregious, including timing chain failure, thermostat malfunction, ignition and electrical system faults, and battery failure—resulting in repair costs exceeding $5,000. I am in possession of comprehensive diagnostic printouts, mechanical reports, and supporting documentation, all of which stand in stark contradiction to the prior representations made regarding the vehicle’s condition. In my subsequent dealings with Ian, I found his conduct to be evasive, capricious, and, at times, vexatious. He was not forthcoming, declined to engage transparently, and failed to address the matter in a manner consistent with good faith. In my view, such conduct falls short of the standards required under the Australian Consumer Law, particularly in relation to misleading or deceptive conduct, and raises serious concerns regarding compliance with the Motor Dealers and Repairers Act 2013 (NSW) and the regulatory expectations of NSW Fair Trading, including obligations of honesty, due care, and fair dealing. The warranty provided—nominal in value—proved, in practical effect, illusory. Upon attempting to invoke it, I was advised that their workshop availability extended several months in advance, thereby denying any timely or meaningful remedy. This explanation, in my view, is inconsistent with standard industry practice and undermines the very purpose of such a warranty. The contrast in conduct before and after the sale was stark: attentive, accommodating, and persuasive prior to payment; thereafter dismissive, obstructive, and unwilling to accept responsibility. Attempts to resolve the matter were met with deflection and delay, further compounding the situation. I am presently pursuing formal avenues of redress and will rely on a substantial body of documentary and evidentiary material in support of my position. If you are in the market for a new or used vehicle and encounter these entities, I strongly urge you to exercise the highest level of due diligence. Obtain fully independent mechanical inspections, scrutinise all representations, and proceed with extreme caution. Based on my experience, the disparity between representations made and outcomes experienced - I reiterate that these three organisations fall under the same roof. Have a readof their reviews and look at the consistency of the narrative:

good very good

I registered to buy a car about 15 days ago and to be able to bid I charged 2000 dollars. not having found a car corresponding to my search, I wanted to recover my deposit of 2000 dollars and in order to be able to recover them, I was asked to close my account. done for 1 week and no refund. I have 2000 dollars sleeping at plc auction, I sent emails, I went to the contact form on their site, I sent messages on messenger, I sent messages to the dedicated person on whatsapp, I tried to communicate via Facebook posts and no responses. I hope I didn't get cheated.

I haven't used them yet but was really excited until I read some of the 1 star reviews. It would appear the they use copart for a lot of the auctions. If I wanted to use copart I would just use copart. They are notoriously known as the worst online car auction company. Every review of Copart is negative. They are the bait and switch champions. They might have never once given an accurate car description and the fact that autoauctionmall would use them already makes me think I should probably go to a different auction site. Someone somewhere has to be honest and stand by the service that they provide. If the description is a lie than autoauctionmall should be fighting for you to get your money back from the original seller. As of right now it appears as long as they get their money they are done being involved. What a tragedy the world has become.

This company has given me the opportunity to be employed for myself and absolutely thankful for them.

Charlie reads my emails and can't reply to my simple questions

Bought the car here. Good experience and excellent work done.Work with Ana and Jani. Saved over $2000.00 through the auction. My first time buying through the Auction and had a great experience