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Authy (authy.com) has 58 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Claim this listingInternet & Software · El Monte, California
Excellent
Internet & Software · Los Angeles, California
Excellent
Internet & Software · San Francisco, California
Excellent
Internet & Software · San Francisco, California
Excellent
58 approved reviews, newest moderated first
John M.
I don't like sms, very insecure even if its for a part. I also do not like the fact how multi device is on and the recovery procedure takes 2 days. for someone who needs to trade in economics, this is not acceptable. I like better alternatives such as a authenticator with a password, or even better yubicos authenticator if you are serious, I never understood why companies rely on a external company being high risk for databreaches and all...
Victor
Received a code for a Ring. The problem: I don't have a Ring. So I tried to go to authy to let them know that someone is, intentionally or otherwise, using my phone number. Couldn't find how to contact customer service, none of the chat robots helped. No phone number for assistance or service - even when you click 'talk to support', you're just chucked back to a general FAQ page. If this company is so user-unfriendly when you don't engage with them, just imagine how user-unfriendly they'd be if you did. The examples are in the other reviews.
Tom E.
I'm not the only one here having this terrible problem. The authy account forgets the token even if you have the right log-in detail for them, meaning you are completely locked out of whatever you need. In our case it was the master-admin website/webmail account that bought our entire business to it's knees and we needed to get the director to waste an afternoon on hold/photocopying his passport to get in
William N.
Good 2FA app. Surely beats Google Authenticator in restoration.
Shir
Installed yesterday for access to accounting software. Today the codes generated were not accepted, so the software locked me out after too many failed attempts to log in. The live chat is rubbish - just bots giving programmed answers. Deleting this rubbish app today.
Bizzaro Art Street A.
YOU'VE BEEN WARNED!..do not use them...I had to get a new phone and now the authorization code does not work...I am completely locked out of all my accounts with NO RESOLUTION!..They have no customer service email or phone number...
rafo
I recently resetted my pc, and my tokens/accounts werent there, I couldnt do anything and was really irritated. I had an account with 2FA, and couldnt revive it back due to the authy tokens/accounts going away.
Crisp M.
I recently got my phone number changed. I do not have access to the old number. I have requested twice for them to reset it but both times the link has not worked. This is the verification system for twitch so now I am unable to access my twitch PRIME account.