AuthyReviews of authy.com

The app used to be great but have a few bugs. Removing the Desktop version locks users in so they cannot export their data. The recent update makes it impossible for most auth codes to be found. I cannot access dozens if not hundreds of sites now without resetting my 2FA. Email support via both authy.com and twilio.com have been discontinued, your only options being forums or a bot.

Verschikkelijk shlect

These people had a desktop application that they deleted and no longer support. The new mobile application upgraded my Windows 11"desktop" application automatically deleting all my tokens and broke their "mobile" only application.

Desktop service no longer works. They make it impossible to export your authentication codes into a different solution. Twilio is a terrible company.

Twice has Authy screwed me over, first on a personal account where it didn't back up my codes and I lost access to important accounts some which I never managed to get back. Then I found Sendgrid forcing me to use their shi.tty, shi.tty authenticator where again I am locked out of my account and have no easy way for them to reset this "for my security", guess what? you absolutely SHAFTING ME is a bigger threat, let me pick my own authenticator like the rest of the industry does. BIG NO! Will move away from sendgrid too for this reason.

Authy removed desktop support. No way to export codes to migrate to another provider. STAY AWAY.

This morning Authy abruptly removed my Twilio Authy cloud-sync'd account from all of my Windows devices (yes, I know, they've been working to deprecate the Windows app for some time, but this came with no warning) AND from my secondary Android device ("this device does not meet the minimum integrity requirements" - that's *my* f***ing call to make, Twilio, not yours!), so I'm down to ONE SINGLE Android device as my sole 2FA token generator. With no warning. Completely unacceptable. Update: I've communicated with Authy support. They "don't see" the "minimum integrity requirements" error in their logs. (Well, I've sent them screenshots. It happened.) They're either unaware at the first level of support of what's really going on, or lying to the customer, or they've built their software with operations-disrupting failure modes that should put them out of business.

UPDATE, MANY COMPLAINTS LATER: The staff sent me a long Q&A asking about purchases to "prove my identity." I said I have no purchases. Corporate leadership ignores me. Definitely had the right e-mail addresses for them. What does this tell you? This company is all around BAD. Customer service does not exist to them. AVOID! All of you should Google the phrases 2022 Authy hacked because their employees are so dumb, they let your data out because they fell for scams no normal tech employees would! Did they not verify the domain names and "Twilio" links before hand? I expect this from the standard senile elderly in scam articles! "Current and former employees received phishing text messages that looked almost picture perfect, claiming to be from Twilio’s IT department and informing them that they need to reset their passwords because they are expired. An included link then led to a fake login page that looked almost exactly like Twilio’s real deal. It looks like at least one person fell for the phishing attack, as hackers managed to gain access to Twilio’s internal systems with someone’s stolen credentials." ORIGINAL REVIEW: Authy one day quit syncing my logins across multiple devices. It said I had set passwords, however you phrased them, on my individual devices. I never did. “Encrypted” devices all displayed locks for me to unlock the password. One, ONE, device of mine didn’t show it. My inner bad feeling told me I needed to resolve this or be locked out of my accounts forever. Any of the handful of times I have asked Authy for customer support, their team doesn’t understand English well and spits out answers unrelated to what I’m saying. The person I finally get in touch with who does understand English treats me like I am an idiot. They all, understanding your need or not, point you to web links on their help site area. I already read that. Why do you think I contacted you? This app will turn on you. It probably locks out thousands of people from their accounts regularly. No one else logged into my Authy. One day, my single working device would have gone the way of saying I installed an encrypted option, here unlock with a password you never created, and I would have been locked out. SMS two factor is “insecure” but works. I returned to SMS on my devices. Good luck having Authy delete your data. They delete your account data on their side only. Any help tickets you opened up creating an account on the Twilio website, their parent company, make it impossible for you without clicking lots of things, starting more help tickets, filling out forms and waiting periods. Then I learned that Authy was hacked in recent times. Good news, a security app company helping you with your logins had all its customer data opened up to bad people! They can’t protect themselves, what makes you think they can protect your two factor? Don’t use these people.