Authentic VacationsReviews of authenticvacations.com

We used Authentic vacations last year for Iceland and Norway. Great trip, (except the Norway tour guide wasn't from Norway and swore Norway didn't have moose! She started looking up things on Google). Last year AV made all the arrangements for us (we paid extra) for the hotel rooms before, between and at the end, transportation from and to the airports too. This year we are planning Spain and Portugal in September and I'm so disappointed! I keep hearing "it's not our trip" apparently we are paying a thousand dollars more per tour for them to book us on another company's tours (Blue Roads)! They wouldn't help with hotel arrangements before and after, told us to get a taxi or uber at the airport/hotel. For what we are paying, the customer service this year is less than desirable. We are on our second travel agent since February. This may be the last time we use them. I'll update this post if need be before, during and after our trip.

Booked a 5 day self drive with Authentic Vacations (A.V.) last year. Agent pushed the insurance saying it would cover us if anything arose forcing us to cancel. Fast forward to this year and Covid-19, First agent laid off and we were assigned another agent that we had no relationship with. The EU is closing their boarders to travelers from the US. We called to cancel our trip and found out that A.V. will hold back 20% of the land cost and we also lose out on the $509 travel insurance. What is the purpose of paying for insurance if they don't provide any service. Recommend you find a local travel agent who will better serve their customers.