Sal
BE CAREFUL WHEN MAKING PAYMENTS!!!
Think twice before you make any payments for their programs to Authentic Living!! I signed up for their Energy Healing Circle program USD 1,592 last year in May 2024, but I decided not to renew the membership for year 2025! When they sent an invoice for year 2025, I quickly e-mailed back to inform about the cancellation on the same day, but the person in charge e-mailed to say that it is not possible to reverse the charge. I checked with my credit card company that they have not billed the exact amt and there is still a possibility to reverse the charge. Authentic Living PIC even claimed that they have called me on my mobile to re-confirm my renewal membership. TOTAL CRAP! I never even received their call, and moreover why would such an organisation want to call each individual to ask on renewal? I rebutted them on this and even told that I have not accessed their program at the time of renewal. PIC refused to reverse the charge and claimed that its an auto renewal unless I told them early on the cancellation. SUCH A HEARTLESS ORGANISATION! THINK TWICE before u part $$ to them. They will not listen to your pleas. ———————————————————— Latest update as per 5 June, they have refunded me the renewal fee. Thanks!
Response from authenticliving.comMay 22, 2025
Hi Sally, We’re truly sorry to hear about your experience and the frustration this caused. Your concerns are completely valid, and we want to acknowledge how upsetting this situation must have felt for you. At Authentic Living, integrity and compassion are at the core of everything we do. While our Energy Healing Circle Program does operate on an annual auto-renewal basis—as clearly outlined in the terms and conditions—we also believe in treating each Soul Fam member with fairness and understanding. We apologize if our communication regarding your renewal or any outreach attempt did not meet your expectations. It’s never our intention to leave someone feeling unheard. We want to assure you that someone from our team will be reaching out to you directly to review your situation more thoroughly and explore how we can make this right. Thank you for your honest feedback—it’s through conversations like these that we continue to grow and better serve our community. We hope to earn back your trust. - The Authentic Living Team




