AutelpilotReviews of autelpilot.com

I need for the drone to be able to fly an automated mission and be able to do it in video mode. That is not available yet. I fly game surveys for up to 10 hrs a night and have to do it free hand. It is not fun! Being able to it with an automated flight path would greatly help. Please consider updating the software to allow this.

Waste of time… advertised 19% discount on a drone which i did not see in the cart/checkout. Reached out to customer service and get one single reply- we can offer you 10% discount. I keep asking where is 19% discount which the website states and i dont get apology or any explanation just - we offer you 10% discount. Pathetic customer service

I placed order and then cancelled it before it was shipped. They shipped the ordered anyway. Because I had cancelled the order, Autel pilot had the shipment routed back to the warehouse. So one would assume a refund would be issued. NO REFUND, because the warehouse then reshipped the item to me again. I refused the shipment per my email contact with Autel Pilot. Still no refund for an order placed and cancelled Jan 2, 2023. I disputed the charge with my credit card company who has been very helpful. Keep in mind it is not possible to talk with Autel Pilot customer service because they are based in China. Email is the only way. Any future purchases of Autel Robotic products will be with a US based retailer.

Good drone.it made me happy.

Unfortunately they did not answer the question I asked.

Received a faulty unit. The company did not exchange or take the unit back. After a while they did not even answer e-mails. Very bad customer service.

Had an issue with a battery in my premium bundle. They were quick to send a replacement.

Very poor communication. Trying for over a month to return a drone and they don't answer phone, text or email. Not a good look for an authorized dealer.