AutelpilotReviews of autelpilot.com

Edit: I'm giving an extra star because not only did the extra gifts come, but I had to make a return because one item I purchased was not compatible with my drone. They were very communicative throughout the process and I've received my refund as promised. Very good customer service. Original: The drone package came incredifly fast. It arrived 2 days after I ordered. The rest of the items I ordered came a couple days later. Everything was in good condition. Customer service responded to most inquiries quickly, though I never heard back from them regarding my question on Autel Care, since Autel Robotics told me to contact the company I bought from in order to buy protection for my unit. The reason for one less star is because I specifically ordered through Autelpilot because of the advertised free gifts of landing pad and propeller guards that were shown with the bundle. I have yet to receive them. I contacted customer service and was told that it had shipped but they didn't have tracking information. Given how fast everything else came, from overseas no less, it's surprising that I still don't have these or even an idea of where they could be. If it's advertised as part of the bundle, I feel like it should be pre-packed with it. This is my only complaint. If I receive them, I'll adjust my review.

Poor, customer service. Purchased Autel Pro evo v3. Helipad with bundle never came with package. Controller had issues charging for nearly 1 week. Wanted to service a new controller. Stick with a US distributor or brick and mortar store.

Delivered in a very timely fashion.

Order was exactly as described. Price was great, delivery was fast and hassle-free.

Purchased a lemon, but autel pilot helped get it in the air through autel repair services. Excellent customer support.

great communication on my order. great packaging, and quick shipping.

Product arrived in a timely manner; absolutely beautiful. I now have the Evo 2 pro v3, and Autel lite+.

Now I’m going on week after week with no refund from these little stains. They owe me $5099.00 and they keep making up excuses why they can’t refund my money. It’s a joke at this point and I’m being scammed for over 5K. They take your money, then send nothing. Then they hope PayPal refunds you your money. Don’t fall for this nonsense.These people screwed with the wrong guy this time.