AutelpilotReviews of autelpilot.com

Autel drones are good but if you ever have a problem they couldn’t care less for there customers they will find an excuse for the problem to be the operators fault do not buy autel

My order was not received. They blamed their fulfilment partner DHL and took no responsibility themselves. Currently at 18 emails to them and getting nowhere - they just stall and make excuses. I spent over 1200 euros and it seems like I've been scammed. You have been warned. Read the reviews from other buyers who have been scammed too - over 25% of reviews have lost their money. This company should not be allowed to trade. Reaching out to Paypal now.

i ordered a drone from them, the website says it in stock and should be shipped in 24 hours, never got the drone. needed to contact visa for the fraud and to get my money back.

Very bad quality product. The drone broke the first time I used it. They don't have any warranty. Never reply emails. I have to recover amount by my bank.

La marca Autel me ha defraudado. Compré en septiembre un dron, el cual no estaba bien, y hasta finales del mes de abril no lo he recibido correctamente. Nada más comprarle me puse en contacto con la marca y lo único que hicieron fue darme largas alargando así los tiempos. Gracias a un buen trabajador que me contestó y me indico los pasos a seguir pude realizarlos y ya tengo el dron. No se cómo teniendo Autel drones tan buenos tienen ese servicio técnico tan malo. Me ha defraudado como marca, perdiendo a un cliente.

Spent £3,000+ on an Autel Drone It was refused entry into the UK by customs as they had declared a false valuation of 480 dollars and not paid the duties Customs did not contact me,they sent it straight back to Autel Pilot and I have been informed by DHL It has been returned to them in Hong Kong I have forwarded this evidence to Autel Pilot.During this Autel Pilot wanted me to tell lies to customs and give a false purchase value which I refused to do.I explained I had never had the drone or even seen it and nor had customs or DHL contacted me it had simply been returned to them.Autel Pilot then asked me to pay the duty keep the receipt and they would refund it clearly not understanding it had already been returned by customs,without being asked to pay anything.Requested my £3000+ refund and have been totally ignored and no refund.I am hoping PayPal will be able to sort this out because Autel Pilot clearly don't want to refund me. A warning to all considering purchasing from Autel Pilot,go and buy from elsewhere

Ho comprato un drone Nano+, dopo meno due settimane il drone non fa più il pairing con il telecomando e il Gimbal sembra bloccato, ovviamente il drone non è caduto. Dopo 17 giorni di invio dei log non ho ricevuto nessuna risposta, e il drone è li morto. Mi aspettavo un servizio diverso da quest'azienda. Al momento non vi consiglio di comprare i loro prodotti. Spero di aggiornare la recensione in meglio, soprattutto perchè desidero che il drone torni a funzionare.

Lucy at Autelpilot makes false promises, then ghosts and flakes. Autel Robotics is decent, but Autelpilot is wholly untrustworthy.