aurentReviews of aurent.online

Recommended

Awful experience, like many other people. I’ve tried numerous times to contact this company for a house viewing. I have been ignored and the lack of communication was appalling. Please, save yourself time and effort and do NOT use this company.

1 star is generous, if anybody smart enough takes the time to read reviews before jumping the gun like I did please please spend the extra time looking for somewhere more credible. I lived in an apartment with AU for 5 months, the whole time they constantly ignored requests and failed to deliver a basic standard of living, 1/4 working hobs the whole time, rat infestation that took days to sort as they needed to “contact the host” which in 5 months of living I still never spoke to. This is a ponzy scheme of a company who never lodged my bond and only today after 3 months did I recieve it. Most unprofessional and poorly ran company I have ever come across. Genuinely nothing short of a scam and I urge everyone and anyone to leave asap and never rent with these rats.

Horrendously badly run operation. Differing information on their own website vs the flatmates ads. Unserious chatbot, never got messaged back by an actual person upon request. 1000 different fines in the houserules, but no clarity on financial terms and what the hell you agree to. I've seen lemonade stands more worthy of being called a business.

Extremely disappointing and stressful experience. This team is highly unprofessional and shows absolutely no sincerity toward their responsibilities or the support they are expected to provide to tenants. Despite facing a serious issue at the rented property, our repeated requests for assistance were ignored for an extended period. We were forced to escalate the matter to Mr. Diego (CEO of the organization) just to receive basic attention to a critical concern. As no proper resolution was provided, I had no choice but to terminate the agreement abruptly to protect myself from further inconvenience and risk. Even after termination, the ordeal continued. I was compelled to escalate the matter to NSW Fair Trading to recover my guaranteed deposit. During this process, I was informed that the lease agreement had not even been registered with Fair Trading, indicating that operations were being conducted in a highly questionable and potentially illegal manner. This entire experience caused unnecessary stress, financial uncertainty, and loss of trust. Indian students and new tenants — please be extremely cautious and verify all legal documentation before dealing with this team.

They brand themselves as a communication platform, but they are completely impossible to get in touch with. I haven’t received my deposit back within the agreed time, and now they are ignoring all my messages. I’ve tried their customer support, email, and everything I could find, but haven’t received any response. Total scam company…

Catastrophic experience, I have been demanding my deposit for 3 months now and still haven't received any information. They have an automatic robot chat and its the only way to communicate with them, it is to wonder if employees work here. Don't use there service it's a scam !!

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