aurentReviews of aurent.online

I rented a room in Melbourne and Sydney and paid a $1,280 deposit. It has been 6 months, and I still haven’t received my deposit back; they don’t respond to my messages. They are scammers who take advantage of students.

This company is a scam beware! They won’t pay you your "Garantuee deposit" back and will stall as much time as possible until you give up. They won’t answer you as their phone numbers are all operated by AI bots. Even after signing a liscene termination agreement, giving a 15 days period to receive the bond, I haven’t gotten my money back. The flood of 5 Star reviews are bots don’t trust them. Stay safe

We completed our check-out from an Aurent property on the first week of September, following our departure from Australia. Customer service promised that our guarantee deposit would be returned within two weeks. As of today, October 2, 2026, nearly a month later, we still have not received our deposit, nor have we been given any concrete solution or response. The communication and response times on this matter have been entirely unacceptable. We have opened multiple support tickets, only to receive delayed replies stating that we need to fill out a form that they have yet to actually send us. This deliberate runaround makes the whole process unnecessarily tedious. This lack of accountability is consistent with our experience during our tenancy, where we already faced persistent issues with billing and late notices sent outside appropriate timeframes. Given the complete difficulty in contacting them and their failure to uphold basic commitments, I strongly advise against renting with Aurent. If this matter is not resolved immediately and our deposit refunded, we will be forced to proceed with formal legal action.

Don't rent there. Shit appartment and they don't refund your bond. Ever. Avoid it at all costs

Shocking company. Save yourself the time, stress and bother and rent with someone else (even if they are more expensive). I would give 0 stars if possible. The main issues: - they run everything through WhatsApp and you get deferred by AI Chat bots at every turn - getting your bond, or "guarentee deposit" as they refer to it, back is an absolute nightmare. It took both of my friends over 3 months from the date of vacating the premises to get it back and it required threatening legal action and posting negative reviews to get it. They slow the whole process down with all the tricks in the book, saying "the host" needs to send the money back and it is nothing to do with them. The host doesn't exist, it's just a ploy to shelve responsibility. They say you've sent them the wrong bank details when you clearly haven't and that you get it back after 15 days. For me, it's been over 30 days. The whole process is designed clearly to infuriate you and it's very difficult to get hold of anyone to speak to due to the WhatsApp communication. I'm still waiting for my bond and I left the house in early July - it's now mid-September and they are ignoring my messages and emails - they're actually registered in America, so there's no physical way to go in and speak with anyone - we had an urgent issue over Christmas where one of the taps was running water constantly, which could have caused a flood. There was literally no way to get in touch with them and they read our messages but ignored it There's plenty of other minor issues that I could go into, but trust me when I say that you're better off elsewhere

Do NOT rent here if you expect your deposit back. Zero Refund: Nearly 3 months since checkout, yet my guarantee deposit has not been returned. Illegal Practice: The RTBA confirmed that this company never lodged my bond, which violates Victorian tenancy laws. Total Silence: Multiple emails and reminders have been completely ignored. I am currently taking formal legal action through VCAT and Consumer Affairs Victoria (CAV). Avoid this untrustworthy management at all costs. Update: The deposit was refunded after I posted this review.

moved out on 30 april. signed an agreement on 22 may saying my full $940 deposit would be returned. it’s august and i’m still waiting. chased them over and over, now they just don’t reply. apparently their “deposit protection” doesn’t help much either. the house wasn’t great to begin with. broken tiles, damaged furniture, massive hole in the shower wall, backyard barely maintained. somehow we were expected to look after the backyard despite individually renting rooms, then got charged $600 between 3 of us just to cut the grass. also had a property manager randomly show up to bring people through the house. awful experience. months later i’m still chasing $940 they already agreed in writing to give me back. wouldn’t touch aurent again

Where to begin. Poor customer service - all emails were not responded to for at least a few days. Rent requests were almost always sent late. It took over 3 weeks for them to fix a leaky shower. My deposit has not been paid back for over 2 months since I moved out and they illegally charge a cleaning fee on check out that is included in the contract. 0/5 do not use.