“I am extremely happy with this item! It arrived exactly as described,and exceeded my expectations. The quality is outstanding,Shipping was fast, and everything was packaged with great care. I would definitely buy from this seller again and highly recommend them to anyone looking for a great shopping experience. Thank you for such a wonderful product!”
Response from AurelarJun 26, 2026
Thank you so much for your incredibly kind and thoughtful words. We are truly delighted to know that you are happy with your item and that it exceeded your expectations. Your appreciation means a great deal to us, and it motivates us to keep delivering the best quality and service possible. We sincerely thank you for your trust and support 💛
LT
Lisa T.
Pink Perfectoon
Omg; my new bag has exceeded expectations! It’s absolutely beautiful…Everyone can’t stop staring at it, I’m so happy!
Response from AurelarJun 26, 2026
Thank you so much for your kind feedback, Ms. Lisa ! We’re so happy to hear that you’re pleased with your new bag and that it has exceeded your expectations.
Your kind words truly made our day. We hope your beautiful new bag brings you joy for many years to come.
Thank you for choosing us!
LY
Lynne
I never received my shawl and it’s been…
I never received my shawl and it’s been two months. First customs said it didn’t have enough detail in the description of the item and due to it not being cleared in a timely manner they returned to shipper and I still haven’t received an update. I received a bill from my local usps wanting me to pay $10 for the reshipmemt of this order. Sounds like bad business practice to me.
Response from AurelarOct 2, 2026
Hi Lynne,
Thank you for taking the time to share this, and we're truly sorry your shawl was held at customs for so long. Waiting that long for anything is frustrating, and we understand why you were upset.
So that anyone reading has the full picture:
Your order had two items. The bag was delivered successfully. The shawl was shipped with FedEx and was held for inspection at customs twice on its way to you.
We kept in touch with you by email throughout, at [email protected].
While you were waiting, we sent you an extra bag at no cost, worth more than your whole order, as a thank-you for your patience. It was delivered to you.
Your full order, including the bag that arrived, has since been refunded.
About the $10 bill you mention: both shipments of your shawl went by FedEx, not USPS, so we haven't been able to match that USPS charge to your order with us. If you send us a copy of the bill, we'll gladly look into it, and if it's connected to our shipment, we'll cover it.
Customs inspections happen to a share of international parcels, and we can't control how long they take. What we can control is how we respond, and we did our best to make this right. If anything is still unresolved, please email us at [email protected] and we'll take care of it personally.
Warm regards,
Grace, AURELAR Customer Care
SF
Sheena F.
I am absolutely enamored with my Chanel…
I am absolutely enamored with my Chanel black leather bucket bag. Originally I had selected another purse, but unfortunately it became out of stock. Aurelar customer service swiftly notified me and assisted me in selecting my next handbag choice honoring the same purchase price as before, even though my first choice was less expensive. My handbag arrived promptly and in excellent condition. You will not be disappointed. I definitely will buy from Aurelar again! Thanks!
Response from AurelarApr 13, 2026
Thank you so much, Sheena, for your kind words!
We’re really glad to hear that you loved the support from our team and that your bag arrived in perfect condition. It means a lot to us that you had a smooth experience and are happy with your purchase.
If you ever need anything else, we’re always here to help. Enjoy your beautiful bag! 💛
KY
Kaity Y.
I am in love with my beautiful new bag
I am in love with my beautiful new bag! I ordered the D*OR 24CM MEDIUM LADY D-LITE BAG WHITE MULTICOLOR ETOILE DE VOYAGE EMBROIDERY after my initial order for a similar style but different color was stuck in customs over Dubai. Customer service was quick to respond to my inquiry and to offer suggestions for a replacement as well as offer me my choice to choose a new bag. I received frequent and clear communication from start to finish, with steady updates on shipping. The replacement order was confirmed on March 25 and it arrived April 6. It far exceeded my expectations for shipping time! The bag arrived in a large brown box securely taped up, then protected in bubble wrap over a poly bag over a branded dustbag. The bright, vivid colors and embroidery are stunning. All of the hardware was protected in clear thick plastic stickers and the handles were protected in white foam plastic sleeves as well. All of the feet were protected too. The store clearly shows so much care and respect for their bags. Best of all, their bags look exactly as pictured on the website. Mine looks so much like the original and I wouldn’t be able to tell the difference. Can’t wait to shop again. Thank you!
Response from AurelarApr 7, 2026
Hi Kaity, thank you so much for your beautiful and thoughtful review! We’re truly delighted to hear about your experience — that’s exactly the level of service we strive to provide. It means a lot to us that you appreciate the quality, selection, and care we put into every order. We’re so happy to be your go-to for your favorite pieces. Thank you again for your trust and support — we look forward to serving you again very soon! ✨
SH
Susan H.
I LOVE my new bag
I LOVE my new bag. It’s beautiful and just as described. What made this even better was the excellent customer service I received. I will definitely be back ordering more.
Response from AurelarApr 3, 2026
Hi Susan. It’s wonderful to hear such kind words! Thank you for recommending us. Our staff works hard to ensure every customer gets personal, instant attention, so we’re happy to hear that made your experience excellent. We'll be here and ready to help whenever you're looking for your next beautiful piece ❤️❤️
HA
Haley
I really like this website
I really like this website. They provide so many quality products. I come back to buy the second time and will shop so much more from them ! Plus their customer services are amazing. I highly recommend this store for someone want to have a best quality product!
Response from AurelarMar 30, 2026
Hi Haley, it's so wonderful to see you again. Thank you for your continued trust in us! We are delighted to know that our services and the quality of our handbags have met your expectations. We truly value having you as a long-time member of our store ❤️
BB
Bria B.
Shipping took a little over 20 days
Shipping took a little over 20 days. The ysl bag is beautiful & I actually love the smell of it. The box came beat up, must have happened during shipping. It took a long time to get a shipping number, maybe about 2 weeks after ordering. The quality of the bag is nice to me but the stitching is coming off a bit at the top.
Response from AurelarApr 3, 2026
Thank you for your feedback. We’re glad your item arrived safely. Your experience means a lot to us, and we are actively working to improve this moving forward. As a small gesture of appreciation, we would love to offer you a special gift. We look forward to serving you again soon 😊
