AurelarReviews of aurelar.net

Response from AurelarOct 2, 2026

Hi Lynne, Thank you for taking the time to share this, and we're truly sorry your shawl was held at customs for so long. Waiting that long for anything is frustrating, and we understand why you were upset. So that anyone reading has the full picture: Your order had two items. The bag was delivered successfully. The shawl was shipped with FedEx and was held for inspection at customs twice on its way to you. We kept in touch with you by email throughout, at [email protected]. While you were waiting, we sent you an extra bag at no cost, worth more than your whole order, as a thank-you for your patience. It was delivered to you. Your full order, including the bag that arrived, has since been refunded. About the $10 bill you mention: both shipments of your shawl went by FedEx, not USPS, so we haven't been able to match that USPS charge to your order with us. If you send us a copy of the bill, we'll gladly look into it, and if it's connected to our shipment, we'll cover it. Customs inspections happen to a share of international parcels, and we can't control how long they take. What we can control is how we respond, and we did our best to make this right. If anything is still unresolved, please email us at [email protected] and we'll take care of it personally. Warm regards, Grace, AURELAR Customer Care

Response from AurelarMar 23, 2026

Dear Susanne, we’re truly sorry for the delay due to limited stock. Once we confirmed the item wouldn’t be restocked soon, we contacted you with options, and you chose a similar replacement bag, which we shipped right away. As it’s a different model, it may not look exactly the same, though we selected the closest match. We also reached out to offer a return for a full refund if the bag didn't meet your expectations, but understand you preferred to keep the bag. Your experience is very important to us, and we’re always here if you need further support.

Response from AurelarMar 17, 2026

Dear Customer, We’re truly sorry to read your review and hear about your experience. We’d like to clarify that after your bag was delivered, we didn’t receive any concerns about the quality until we reached out to ask for your feedback. Once you shared that you were not satisfied, we immediately asked for photos so we could better understand the issue—especially as this design is one of the best-selling pieces in our Denim Collection and is usually well-loved for its look and quality. However, we did not receive any photos showing the concerns mentioned. Nevertheless, your satisfaction is our top priority. Even without providing photos, we still offered a return for a 100% refund to resolve this issue for you, but we understand that you wish to keep the bag and do not want to return it. We’re always here to support our customers and genuinely want to make things right. If you’re still open to it, please feel free to reach out to us directly—we’d be more than happy to assist further.

Response from AurelarMar 5, 2026

Dear Gregg, We’ve checked our system but did not receive any failed or declined order under the name Gregg Szukala, so unfortunately we couldn’t identify the transaction to assist you right away. This may happen due to a bank authorization issue or a temporary system glitch during checkout. Please rest assured that we are a legitimate business, and you can review other customers’ feedback below. For prompt assistance, please contact us at [email protected] or +1 877 749 557. We’ll gladly help resolve the issue and provide a discount code for the inconvenience. We look forward to assisting you soon!