P.C. B.
WARNING Audiobooksnow's mp3s are 96kbps
Be aware: the audiobooks at Audiobooksnow are at 96 kbps ... This is really low standard, if you can even call it any standard at all. And nowhere on their site do they warn of this. That is a great pity. However, after reading this complaint, Audiobooksnow sent me a very nice email in which they told me a) that they missed all of my 3 emails and b) that they only get the audiobooks in that very lo-fi soundquality, and that therefore there is nothing they could do about it, and would refund. So, case closed. ***** update ***** I just hear from Audiobooksnow that they WILL in future show the bitrate of the audiobooks they're selling, which is great! And even better: they WILL try and get better quality mp3's in future. Once they make these promises come true, I will feel fully justified to write them a glowing, 5 star review. And ... I think Trustpilot has been very helpful and constructive in solving this problem. Thank you, Audiobooksnow and Trustpilot!
Response from AudiobooksNowOct 28, 2020
96 kbps is not low quality for an audiobook, maybe a music file but not a narrator simply talking. Also, we did not miss your emails, we never received them for some reason. You are in the Netherlands and we are in the United States, that should not matter but something went wrong. Hi P.C., the only correspondence we received from you was Monday, September 21, 2020 at 2:20 PM and Nathan H. replayed to your email a few hours later at 4:46 PM. You paid $13.49 for an audiobook that retails for $42.99 on CD. We receive 96 kbps mp3 files from some of the publishers which might be considered substandard for music but not an audiobook where there is just a narrator talking. Please email us directly at [email protected] if there is anything we can do for you. I am sorry but we only received the email on September 21st from you asking if you can burn our audiobooks onto a CD. We have refunded you the entire cost of the audiobook you purchased and apologize for any inconvenience.