Robert C.
Customer service is terrible, or maybe it's just Bryan.
Customer service is terrible, or it might just be Bryan. I read another review that had the same issues with him. Thanks TJ for your review, it wasn't just me. He did not look for solutions, only excuses. Bryan will only blame you or your device because he obviously cannot fix your issue himself. He told me for days that Tech would have to handle my issue and I never heard from Tech. I finally told Bryan to forget it. The business model has potential but they need to be able to back it up with proper customer service.
Response from AudiobooksNowDec 9, 2025
Hi Robert, asking you to see if the images were loading in the web browser on our device is what our tech department asked for. Asking you to reload the page, uninstall, then reinstall our app, send screenshots, and see if images were loading in your browser were all troubleshooting steps to help identify the issue. We asked you to call us at 888-525-6293, which is the next step in trying to help you get the images to show up in our app. This is a very unusual issue, please do not feel like we are placing the blame on you or your device. THIS ISSUE HAS BEEN FIXED.




